Head of Site Merchandising - UK/EU
London, UK (Hybrid)
Posted 7 days ago
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Job Summary
Own end-to-end merchandising for Quince UK/EU across web and app, driving discovery, navigation, and conversion through tooling, analytics, and cross-functional collaboration.
- Own the end-to-end merchandising strategy for the UK/EU site and apps.
- Lead cross-functional collaboration to align experiences with campaigns and brand priorities.
- Improve site performance and SEO through tooling and analytics.
Job Description
Responsibilities
- Lead the end-to-end merchandising strategy for the Quince U.K./EU website and mobile apps, ensuring a seamless and inspiring customer experience.
- Manage and optimize merchandising tools and platforms that power product discovery, personalization, and site and app performance.
- Collaborate cross-functionally with Merchandising, Marketing, Creative, and Data teams to align onsite experiences with seasonal campaigns, assortment shifts, and brand priorities.
- Partner with global teams to ensure improvements to tooling, automation, merchandising best practices can be easily adopted in the region as well as improving our key metrics.
- Use analytics and testing to continuously improve site navigation, product placement, and content engagement.
- Own site merchandising calendar and execution for key selling moments (e.g., Black Friday/Cyber Monday, holiday, new launches).
- Drive best practices in product storytelling, cross-selling, and navigation to improve engagement and conversion.
- Partner with Engineering and Data teams to implement content automation, metadata structuring, and semantic optimization that improve site crawlability and ranking in AI search results.
- Stay ahead of evolving SEO landscapes (Google's SGE, OpenAI's search integrations, etc.) to ensure Quince ranks prominently in next-generation search ecosystems.
Requirements
- 12 years of experience, with at least 8 years in ecommerce, digital merchandising, site optimization, or growth/SEO, and 3 years leading a team.
- Proven track record of an end-to-end customer journey across web and app for a high-volume consumer brand.
- Experience leading a merchandising or digital experience function for an international or multi-market business and strong localization expertise.
- Strong analytical skills with hands-on experience using A/B testing, web analytics tools (e.g., GA4, Amplitude, Mixpanel), and experimentation platforms.
- Advanced knowledge of SEO foundations: metadata, internal linking, site structure, schema marketup, crawlability.
- Strong understanding of UK/EU ecommerce consumer behavior, online buying patterns, seasonal trends, and regulatory considerations.
- Excellent communication and presentation skills, with the ability to articulate complex ideas to both technical and non-technical stakeholders.
- Strong organizational skills and the ability to handle multiple priorities in a fast-paced, dynamic environment.
- Experience leading a design-forward team that is obsessed with pixel-perfect craftsmanship.
- Bachelor's degree in Marketing, Business, or a related field (or equivalent experience).
Preferred
- Personalized customer experience across multiple channels.
- Ability to speak several languages (French, German, Spanish).
- Demonstrated experience applying AI tools.
- Track record of success in fast-scaling, high-growth environments, ideally in direct-to-consumer (DTC) or omnichannel commerce.
- Familiarity with search & merchandising tools (Bloomreach, Algolia).
- Familiarity with SEO platforms (Botify, Semrush).
- Familiarity with A/B testing tools (Optimizely, VWO) and product analytics tools (Looker, Tableau).
- Excited by super-IC role with broad scope and impact.
Quince
LUV Infinity Group is an exciting UK based umbrella company for a multitude of brands, ranging from nightclubs, bars to restaurants all over the United KingdomLUV Infinity Group has a firm Impression on the UK Nightlife and hospitality industry with our venues bringing thousands of smiles to customers faces every day since 2009; and we only continue to expand and grow today.We pride ourselves on thinking outside of the box, being innovative within our ideas & providing the best quality product across each and every diverse brand that we have created.Focusing at the heart of our business, our people; we believe a successful business begins with the people who operate it & we continually reinvent the wheel when it comes to what makes us good employers – this is what drives us.
