Responsibilities

• Marketing Leadership Develop and implement the Group marketing strategy across all dealership locations and franchises. Lead the annual marketing plan and budget, ensuring maximum return on investment. Drive customer acquisition, retention and loyalty through innovative marketing campaigns. Manage digital marketing activity including websites, SEO, paid advertising, CRM campaigns, email marketing and social media. Work closely with manufacturer partners to maximise marketing opportunities and ensure brand compliance. Analyse campaign performance and customer insights to continuously improve marketing effectiveness. Lead product launches, dealership events and promotional campaigns.
• Internal Communications Develop and deliver an engaging internal communications strategy that connects colleagues across the Group. Produce regular business updates, newsletters, leadership communications and colleague engagement campaigns. Support the communication of strategic business initiatives, organisational change and company values. Partner with HR and senior leaders to promote colleague engagement, wellbeing, diversity and inclusion initiatives. Ensure messaging is consistent, engaging and aligned to the Endeavour Automotive culture.
• Customer Contact Centre Leadership Lead and develop the Group Customer Contact Centre team. Drive performance through KPI management, coaching and continuous development. Improve customer experience across all inbound and outbound customer interactions. Ensure leads are managed effectively and converted into sales and aftersales opportunities. Identify opportunities to improve efficiency, service quality and customer satisfaction.
• Leadership Lead, inspire and develop the Group Marketing and Customer Contact Centre teams. Foster a culture of innovation, accountability and continuous improvement. Build strong relationships with Heads of Business, Brand Directors and senior stakeholders. Manage external marketing agencies and suppliers. Monitor budgets and ensure effective cost management.

Requirements

• Significant experience in a senior marketing leadership role.
• Previous experience managing multi-site or multi-brand marketing activities preferably within a large automotive environment
• Experience developing internal communications strategies.
• Proven people leadership experience with the ability to motivate and develop high-performing teams.
• Experience leading customer service or contact centre operations would be highly advantageous.
• Strong digital marketing knowledge including CRM, social media, email marketing and website management.
• Excellent communication, presentation and stakeholder management skills.
• Commercially aware with strong analytical and budgeting skills.
• Highly organised with exceptional attention to detail.
• Full UK driving licence.

Preferred

• Experience leading customer service or contact centre operations would be highly advantageous
• Experience within the automotive sector is desirable but not essential for the right candidate

Benefits

• Competitive salary
• Company bonus scheme
• Company car
• Pension scheme
• Life assurance
• Manufacturer training and development
• Ongoing career progression opportunities
• A collaborative and supportive leadership team
• Modern Head Office based at Centennial Park, Borehamwood