Own CRM communications and clienteling programs to elevate luxury experiences across markets, balancing global activations with tailored client engagement.

• Coordinate CRM communications, support Sales Associate clienteling initiatives and deliver client engagement programmes including VIC events, gifting, trunk shows and partnerships.
• Coordinate global client activations across markets, ensuring alignment with Maison priorities, client engagement objectives and luxury service standards.
• Develop scalable clienteling frameworks, CRM best practices and engagement strategies to ensure a consistent and elevated client experience across markets.
• Supports elevated client experiences and engages directly with clients and external partners where appropriate.

• Extensive experience in CRM, client engagement, client development, loyalty, and omnichannel client experience.
• Proven ability to support and coordinate client engagement initiatives, including events, personalised outreach, and relationship management.
• Hands-on proficiency with CRM platforms, specifically Salesforce Service Cloud (reports, campaigns, client profiles) and Salesforce Marketing Cloud (emails, automations).
• Strong analytical capabilities, including client engagement performance analysis and translating insights into actionable initiatives.
• Experience coordinating cross-functional initiatives across Retail, Marketing, Digital, and regional teams.
• Advanced proficiency in Excel and PowerPoint, with experience in CRM analytics and reporting tools.
• Strong stakeholder management, collaboration, and communication skills, with the ability to influence across teams.
• Highly organised, capable of managing multiple initiatives simultaneously, with a proactive approach to problem-solving.
• Hospitality-led mindset, passionate about elevated client experience and personalised service in luxury environments.
• Experience working in an international organisation, balancing strategic coordination with hands-on execution.