Engagement Manager

London, UK (Unknown)

Salary Not AvailableSenior Level4+ years expFull time

Posted 5 weeks ago

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Job Summary

Own technical integration enablement for travel partners by configuring end-to-end connections, driving API adoption, and resolving priority issues.

  • Integration Ownership: lead end-to-end setups for Direct Connects, POS, and Private Label solutions.
  • API & Troubleshooting: functionally specialize in connectivity transactions and EG APIs; troubleshoot with Splunk and SQL.
  • Operational Excellence: codify best practices, document procedures, and push automation to reduce time-to-live and cost-to-service.

Job Description

Responsibilities

  • Leading end-to-end configurations and setups for strategic activities partners (Direct Connects, Point of Sale, Private Label Solutions).
  • Acting as a functional specialist for connectivity transactions and Expedia Group (EG) APIs.
  • Troubleshooting and resolving high-priority technical issues using tools like Splunk and SQL.
  • Collaborating closely with Integration Engineers, Product Managers, and Partner Solutions teams to resolve technical challenges during API adoption.
  • Testing and validating partner performance, identifying root causes, and proposing enhancements.
  • Providing partners with best practices to ensure successful integrations.
  • Managing technical inquiries and documenting procedures for knowledge sharing.
  • Championing process improvements, tooling enhancements, and automation initiatives to reduce time-to-live and cost-to-service.
  • Coordinating cross-team initiatives, ensuring alignment with business goals and stakeholder expectations.
  • Monitoring risks and contributing to mitigation planning.

Requirements

  • 4–6 years of experience in a technical or integration support role.
  • Background in engineering, computer science, or a related technical/quantitative field
  • Proficiency in SQL and Excel for data analysis and reporting.

Preferred

  • Experience with Salesforce and GraphQL.
  • Familiarity with monitoring connectivity or partner escalations.
  • Previous experience in the travel or B2B tech industry.
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Expedia Group

3.8 Glassdoor

At Expedia Group (NASDAQ: EXPE), we believe travel is a force for good – it opens minds, builds connections, and bridges divides. We create transformative tech that enables unforgettable experiences for all travelers, everywhere. Our trusted family of brands are known and loved by millions, and we power more trips than anyone else. To learn more about our vision of a more open world through travel, visit www.expediagroup.com. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. If you require an accommodation or adjustment for any part of the application or recruitment process, please let us know by completing our Accommodation Request Form or contacting your recruiter.Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident about who they are. We do not send job offers via email, or any other messaging tools, to individuals we have not had prior contact with. Our email domain is @expediagroup.com. Our official careers website, where you can to find and apply for job openings, is careers.expediagroup.com/jobs. If you require customer service support to cancel, change or ask about a refund for your trip, you can connect with our 24/7 Virtual Agent through the following links:Expedia: https://www.expedia.com/helpcenterHotels.com: https://service.hotels.com/en-us/Vrbo: https://help.vrbo.com/For additional assistance, direct message us on Twitter @ExpediaHelp with your itinerary number and email address: https://twitter.com/ExpediaHelp

Founded in 2022
Seattle, Washington, USA
22K employees (1,459 in marketing)
76% recommend to a friend
84% CEO approval

Traffic Signals

Monthly Visitors
2.4M
Monthly Google Ads Budget
$11.6M
Traffic Source Mix
Search
33.6%
Direct
42.2%
Referral
21.4%
Social
1.9%
Paid
0.6%

Headcount Trend

Current headcount: ~21.7K

Marketing Team

Marketing Team Size
1,114 (5% of company)
Median Career Experience
14 years
Median Tenure
4.1 years
Marketing Roles Posted (Last 30 Days)
15

Funding

Total Funding
$4.2B
Last Raise
$985M
Post IPO Debt, 1 years ago

Funding History

  • Feb 2025
    Post IPO Debt • $985M
  • Apr 2020
    Post IPO Equity • $1.2B
  • Apr 2020
    Post IPO Debt • $2B

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