Responsibilities

• onboarding, execution, performance reporting, and day-to-day support across SMS and email for a portfolio of exciting direct-to-consumer brands.
• building strong relationships and delivering great results. You’ll help your clients get the most out of their email and SMS channels - from start to finish.
• working closely with senior team members, you’ll also have the opportunity to contribute ideas, shape campaign strategies, and develop your skills in client management, digital marketing, and e-commerce growth.
• This is all about being hands-on, creative, commercially aware, and willing to expand your skillset.

Requirements

• Professional experience in a client-facing role (e.g., Account Management, Paid Social Media Management, Customer Success, Project Management, or Customer Support)
• Direct experience managing Email and SMS campaigns
• Demonstrated ability to maintain strong client relationships and provide proactive account management
• Skilled communicator, comfortable engaging with clients via email, phone, video calls, and in-person meetings
• Strong organisational skills with the ability to manage multiple projects and campaigns simultaneously
• Experience in copywriting, particularly for emails and SMS
• Data-driven mindset with the ability to generate insightful reports on campaign and account performance
• Ability to provide feedback on best practices for features, visual assets, and creatives
• Self-starter with a can-do attitude, thriving in a fast-paced environment and capable of working independently
• Interest in digital marketing, e-commerce, and mobile technology, with a passion for continuous learning

Preferred

• Experience working in a creative, marketing, or social media agency
• Knowledge of mobile commerce and app commerce
• Experience managing paid media channels, such as Meta and Google
• Experience setting up and managing a push notification schedule (or similar content for email or social platforms)
• Experience using website builders like Shopify (or similar platforms)

Benefits

• Unlimited holiday