Responsibilities

• Execute daily website content updates
• Analyse qualitative and quantitative website feedback to identify UX friction points
• Maintain and continuously train the Club’s AI chatbot to improve accuracy and user flows
• Build ab tests and report on results
• Support digital project rollouts by conducting User Acceptance Testing (UAT) and monitoring new feature releases

Requirements

• GCSE/Level 2 equivalent in English
• Proven competency in Google Analytics (or equivalent web analytics platform).
• Experience successfully managing and publishing content via a Content Management System (CMS) and ensuring adherence to technical SEO best practices
• Experience utilising web commercial metrics (e.g., Conversion Rate, Bounce Rate, Exit Rate) to inform and optimise user journeys
• Experience of liaising with key stakeholders, especially Product, Technical, and Design teams
• Exceptional communication skills with a strong track record of presenting data findings to non-technical audiences
• Full UK drivers’ licence
• Right to work in the UK (evidence required)

Benefits

• Benefits include 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week (after probation period).
• We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment.