Responsibilities

• What you will do: Digital and performance marketing Own day‑to‑day management of websites, email marketing, and key digital platforms Ensure websites are consistently updated, aligned with brand standards, and optimised for performance Manage digital reporting, pulling insights on traffic, engagement, and revenue contribution Analyse performance data and translate insights into clear recommendations and actions Partner with agencies on paid social and digital advertising, with a strong understanding of how campaigns are structured, measured, and optimised Brand and visual stewardship Act as a brand guardian, ensuring visual consistency across digital touchpoints Confidently assess and apply luxury visual standards, assets, and tone of voice Manage and maintain branded assets and templates Use design tools such as Canva confidently to support day‑to‑day needs, adaptations, and content delivery CRM and platforms Support CRM, email, and guest communication platforms Understand how digital channels support guest journeys, loyalty, and conversion Stakeholder and cross‑property working Work across both Park Lane and Hampshire, balancing brand consistency with local character Collaborate with senior hotel leadership on campaigns, performance, and priorities Embrace and operate within the Four Seasons brand framework while bringing thoughtful ideas and improvements forward

Requirements

• At least five years’ experience in digital and brand marketing, ideally within luxury hospitality or a premium consumer brand
• Strong hands‑on experience managing websites, email marketing, and digital platforms
• High level of comfort with data, reporting, and performance analysis
• Strong commercial mindset with an understanding of how digital drives revenue and brand value
• Confident visual judgement and brand intuition suitable for a luxury environment
• Experience working with agencies while retaining ownership and clarity internally
• Naturally curious, intelligent, and problem‑solving oriented
• Able to work independently, take initiative, and think for yourself
• Open, adaptable, and genuinely interested in Four Seasons as a brand and culture

Benefits

• At Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead and build long term careers within a world class luxury brand.
• Holiday entitlement increasing with service up to 33 days
• Company Sick Pay, increasing with service
• Life insurance while on duty
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
• Access to Wellhub, giving you access to all-in-one subscriptions provide access to gyms, support for fitness, mindfulness, therapy, nutrition and sleep.
• Bupa Dental Cover or Bupa Cash Plan
• Enhanced maternity and paternity pay