CRM Manager at OANDA | London, UK

OANDA

CRM Manager

London, UK (Hybrid)

Salary Not AvailableSenior Level7+ years expFull time

Posted 2 months ago

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Job Summary

Own end-to-end CRM lifecycle programs across multi-channel journeys, aligning cross-functional teams to drive compliant, high-impact customer experiences and measurable growth.

Lifecycle design and execution across stages with cross-functional alignment.
CRM orchestration across Email, Push, In-App, and SMS with a strong compliance focus.
Drive efficiency by refining workflows and reporting to stakeholders.

Job Description

Design, execute, and optimise lifecycle and in-life campaigns to drive conversions across the Client’s life stages.
Act as a central pillar of the organisation; you will work cross-collaboratively with Marketing, Sales, Client Experience, Data, and Product Teams to align CRM efforts with broader business goals.
Create clear, concise briefs that inspire our Creative and Content Teams.
Evaluate current workflows, confidently challenge existing processes, and suggest/implement new ways of working to drive efficiency.
Maintain a strong understanding of marketing compliance and execute every campaign with absolute excellence and attention to detail.
Analyse data, report on KPIs, and present your results and roadmap in team meetings and to wider stakeholders.

OANDA

3.4 Glassdoor

We’ve always been innovators. In 1996 we were the first company to share exchange rate information, free of charge on the internet. Today, we’re a world leading online trading group, offering multi-asset trading, currency data, and analytics to retail and corporate clients around the globe. We provide traders and businesses with the leading fintech solutions. By always putting our clients first, and delivering these smarter experiences, we’re well-positioned to shape the future of trading. In 2025 we were acquired by FTMO, the global leader in modern prop trading, heralding the beginning of a trading powerhouse, covering modern prop trading, brokerage services and more. We’re award-winning*, have 30 years experience and regulated entities in many of the world’s most active financial markets. We’re the broker you can trust. For more information, please visit oanda.com. *You can check out our full list of awards https://www.oanda.com/group/about-us/awards/

Founded in 1996

New York, New York, USA

792 employees (54 in marketing)

www.oanda.com

40% recommend to a friend

50% CEO approval