Responsibilities

• Working within the CRM team you will help to develop, execute and report on CRM programmes and campaigns using our state-of-the-art marketing automation software
• Complete and check campaign briefs to enable any design, artwork production, print / mailing and/or product requirements to be actioned by relevant departments. This will also include the distribution and collation of proofs and amends working within campaign deadlines
• Co-ordinate and implement CRM activity in accordance with the agreed marketing and customer plan
• Responsible for ensuring that marketing schedules are updated with CRM activities and key milestones are being met
• Manage communication of key plans on a regular basis with stakeholders such as Store Operations, Marketing, Commercial Planning, Web Merchandising
• Assist with the analysis of campaigns including presenting your findings to an agreed format
• Liaise with key contributors and stakeholders to ensure there is consistent communication of campaign activity
• Escalate to Line Manager any potential issues or problems that may affect the delivery of campaigns
• Ensure that all communications to customers are in line with the tone and branding of Screwfix. And to ensure that all information within those communications are correct.

Requirements

• Experience within a fast-paced and deadline driven environment
• Proven ability to work co-operatively and effectively with others
• Confident communicator with the ability to work with people at all levels
• Strong time management and organisational skills with the ability to manage a large number of tasks at once
• Experience in the use of PowerPoint, Excel and Microsoft Word would be highly advantageous– including creating and amending presentations, using basic formulas and formatting Word documents
• Experience in managing a changing workload is essential
• A knowledge of CRM principles, marketing channels would be an advantage
• Prior experience in marketing is not essential but would be an advantage

Nice to have

• Experience in the use of PowerPoint, Excel and Microsoft Word would be highly advantageous– including creating and amending presentations, using basic formulas and formatting Word documents
• A knowledge of CRM principles, marketing channels would be an advantage
• Prior experience in marketing is not essential but would be an advantage

Benefits

• 28 days' holiday (including bank holidays, 5 of which can be taken flexibly) increasing with service up to a maximum of 33 days
• Hybrid working with up to 2 days working from home
• Flexible start and end times around core working hours
• Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
• Up to 14% employer pension contributions
• Life cover up to 4x your salary
• Health cash plan and discounted gym memberships (up to 25% savings)
• 20% discount at Screwfix and B&Q