CRM Executive - 12 Month FTC

Cheshire East, UK (Hybrid)

Salary Not AvailableIntern/New GradTemporary

Posted 2 months ago

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Job Summary

Own the planning and delivery of multi-channel CRM campaigns and turn business goals into customer-focused communications, using data to optimize performance.

  • Campaign Execution: Plan, build, test, and refine targeted CRM programs across channels.
  • Objective-to-Impact: Translate business aims into compelling customer communications and balanced contact strategies.

Job Description

Responsibilities

  • Support the planning, build and delivery of targeted, multi-channel CRM campaigns
  • Translate business objectives into compelling consumer communications
  • Manage stakeholder requests and contribute to a balanced contact strategy
  • Use insights and analytics to shape campaigns and optimise performance
  • Collaborate with Marketing, Trading and Analytics teams to test and learn
  • Handle CRM admin tasks including voucher setup/testing, competitions and purchase orders

Requirements

  • Experience in CRM or consumer marketing within a B2C environment
  • Strong organisational skills with a hands-on, detail-oriented approach
  • Confident stakeholder manager with great collaboration skills
  • Passion for understanding customer needs and behaviours
  • Analytical mindset with the ability to make data-led decisions

Preferred

  • Desirable: experience with Salesforce Marketing Cloud, Power BI or GA4 and a background in retail or multi-agency environments.
Pets at Home Limited logo

Pets at Home Limited

3.2 Glassdoor

Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category. Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too! If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/

Founded in 1991
Handforth, England, GBR
5.4K employees (102 in marketing)
44% recommend to a friend
36% CEO approval

Traffic Signals

Monthly Visitors
4.4M
Monthly Google Ads Budget
$2.1K
Traffic Source Mix
Search
62%
Direct
32.6%
Referral
3.6%
Social
0.8%
Paid
0.8%

Headcount Trend

Current headcount: ~5.4K

Marketing Team

Marketing Roles Posted (Last 30 Days)
2

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