CRM - CRM Executive

Dunstable, Luton, UK (Hybrid)

£38K/yrMid LevelFull time

Posted 8 days ago

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Job Summary

Own end-to-end CRM campaigns from concept to deployment, ensuring on-time delivery and high QA standards.

Design efficient customer journeys on Braze, Bloomreach, Hightouch, Tealium
Analyze data and segmentation to optimise performance and drive insights

Job Description

Responsibilities

Brief, build and manage CRM campaigns from concept to deployment, ensuring on-time delivery.
Execute thorough QA processes to deliver accurate, error-free campaigns and distribution.
Strong CRM platform user, designing efficient journeys and personalised communications (e.g. Braze, Bloomreach, Hightouch, Tealium).
Understand customer data structures and apply segmentation to target relevant audiences effectively.
Build campaign reports and analyse performance to generate actionable insights and optimise future activity.

Requirements

Brief, build and manage CRM campaigns from concept to deployment, ensuring on-time delivery.
Execute thorough QA processes to deliver accurate, error-free campaigns and distribution.
Strong CRM platform user, designing efficient journeys and personalised communications (e.g. Braze, Bloomreach, Hightouch, Tealium).
Understand customer data structures and apply segmentation to target relevant audiences effectively.
Build campaign reports and analyse performance to generate actionable insights and optimise future activity.

Whitbread

3.4 Glassdoor

Whitbread PLC is the owner of the UK’s favourite hotel chain, Premier Inn, as well as restaurant brands, Beefeater, Brewers Fayre, Table Table, Bar + Block and Cookhouse and Pub.Whitbread employs more than 35,000 people in more than 1,200 Premier Inn hotels and restaurants across the UK and Germany, serving over five million customers every month. At Whitbread we are committed to being a force for good in the communities in which we operate. Our Sustainability programme, ‘Force for Good’ is focused on enabling people to live and work well and is built around three pillars of Opportunity, Community and Responsibility.Whitbread PLC is listed on the London Stock Exchange and is a constituent of the FTSE 100. It is also a member of the FTSE4Good Index.

Houghton Regis, England, GBR

14K employees

www.whitbreadcareers.com

54% recommend to a friend

46% CEO approval