Responsibilities

• Supporting testing and refinement of email campaigns in a UAT/test environment
• Building and iterating segments, journeys and triggered communications
• Designing and developing responsive email templates (HTML/CSS)
• Supporting initial campaign rollout and warm-up activity, including: Helping establish sender reputation and good delivery practices.
• Ensuring campaigns are structured appropriately from the outset
• Managing campaign execution as the capability moves toward business-as-usual
• Helping define and embed best practice for campaign delivery, including governance and structure
• Supporting the creation of reusable campaign assets and content libraries
• Working closely with Ceox and client stakeholders across delivery and testing phases
• Providing advice and guidance to the client, where internal CRM/content capability is still developing

Requirements

• Strong background in email marketing campaign management
• Hands-on experience with Dynamics 365 Customer Insights – Journeys (segments, journeys, triggers)
• Solid HTML/CSS email build skills
• Experience delivering campaigns in structured or regulated environments
• Comfortable working in environments where capability is still being proven and refined
• Able to provide practical guidance and support, not just execution
• Strong stakeholder communication skills, particularly within public sector settings
• Location: Remote (UK-based candidates preferred)

Preferred

• Experience with Dynamics 365 Customer Voice
• Previous UK Public Sector experience
• Experience supporting early-stage campaign rollout or platform adoption, including email warm-up activities