Responsibilities

• Support the implementation of the Global Contact Strategy, ensuring alignment with the Client Experience Framework.
• Contribute to the delivery of global strategic omni-channel communications programmes across the full end‑to‑end client lifecycle, assist in rolling out global communications programmes across markets, driving best‑practice campaign activation.
• Collaborate closely with key stakeholders, maintaining strong relationships through regular engagement and communication.
• Champion continuous improvement through data led reporting that supports the evolution of strategic, modern luxury communications across all brands.

Requirements

• Strong communicator with excellent interpersonal skills, able to simplify complex topics into clear, accessible language.
• Experience working in CRM or campaign strategy, with a solid understanding of multi‑channel campaign activation.
• Proven ability to map customer journeys and optimise or rationalise touchpoints to enhance personalisation.
• Strong appreciation of data as a key enabler of personalised, insight‑driven customer journeys.
• Skilled in maintaining consistent 1‑to‑1 messaging across multiple channels.
• Excellent written and spoken communication skills, with the ability to influence and collaborate effectively.

Preferred

• Practical knowledge of Salesforce Marketing Cloud Studios.
• Experience working in Agile environments and experience managing agencies