Responsibilities

• You’ll be our go-to copywriter for our business customers, while supporting copy projects for personal customers too — writing copy for CRM campaigns that inform and inspire customers throughout their journey with Wise. Your responsibilities will include:
• Write clear and concise copy that gives customers everything they need to know when they transact with Wise
• Compose the messages that help guide customers along their Wise journey with eas
• Produce time-sensitive service communications
• Craft the words for marketing campaigns to educate customers on how to use features of the product, and transactional campaigns that update and inform
• Help brainstorm ideas and angles for all of the above
• Support CRM in their mission to deliver relevant, personalised and timely communications across Wise channels and customer touch-points.

Requirements

• Experience writing copy for CRM channels for a medium-to-large-sized business, preferably in a regulated industry
• A pragmatic approach to writing with a good understanding of design and UX
• Experience of writing CRM copy for service notifications and marketing campaigns that nudge customers to take an action
• Clear writing samples that illustrates your craft for making sense of complex product terminology through friendly and clear copy (can be a Google doc-type thing)
• Versatility — you’ll be just as happy writing a 10-email lifecycle journey as you are crafting a 2 word CTA or writing a crisis email at short notice. And you’ll have a portfolio to show it.
• You’ve worked with designers, product marketers and managers before
• You have the resilience to handle requests from multiple teams
• Collaboration — an appetite to work closely with many different parts of the Wise organisation as well building strong partnerships with other creative disciplines
• Experience of articulating the ‘why’ behind your decisions — you’ll need to convince, to disagree confidently, and to take and give useful feedback.
• The ability to deliver to tight deadlines under pressure

Benefits

• From me days to mission days, sabbaticals to stock, and everything in between. For everyone, everywhere. We’re people building money without borders. Find out what you'll get if you join us.