Responsibilities - develop content that meets our users’ needs as well as the needs of the business - use evidence, data and research to make your content design decisions - create and maintain effective content for our digital channels including guidance, forms, communications that prompt a user to visit the website, and digital service content - work with people across the organisation to promote user-led content development - contribute to and use the style guide and design patterns Requirements - writing and editing clear, user-focused content for digital channels and experience in using content management systems and content production processes to publish content - using analytics, user feedback, user research and other sources of information to make decisions about content and how to improve it - collaborating in multi-disciplinary teams and using agile working practices, including working in a fast-paced, evolving environment on multiple projects and adapting to changing priorities - working with stakeholders to understand their issues, tailoring your communication to stakeholders’ needs and using evidence to explain decisions you've made - developing and helping to implement content strategies and policies, as well as helping to improve processes and quality - working to tight deadlines and under pressure while ensuring attention to detail Nice_to_have - curious with strong problem-solving and analytical skills - pays attention to detail and accuracy - has strong communication skills - is proactive and flexible - enjoys collaborating as part of multi-disciplinary teams Benefits - Genuine opportunities for learning and development. - A values-led, inclusive environment. - Hybrid working and flexible shift patterns. - A vibrant workplace with employee networks (Disability, Family, LGBT+, Minority Ethnic, Mental Health, Women’s). - 25 days annual leave plus bank holidays - hybrid working model, 35 hour working week (full-time), flexible working patterns, and flexitime - competitive parental leave - Civil Service Pension with an average employer contribution of 28.97% - Edenred benefits portal offers retail, gym, tech and restaurant discounts - cycle to work scheme