Responsibilities

• Build and produce Ambassador emails, including event invitations, incentive updates, recognition campaigns and targeted communications.
• Ensure every communication is beautifully presented, mobile-first and optimised for engagement.
• Source, organise and manage imagery, assets and supporting content for communications.
• Support email testing and performance analysis, using insights to continually improve results.
• Creation of automated Ambassador communications within our systems and CRM platforms.
• Produce presentation decks, learning materials, workbooks, guides and toolkits for training programmes and live sessions.
• Support the creation of learning content for Tropic Pro, and use AI-powered video tools such as Synthesia to create polished training videos and bite-sized explainers.
• Create content for our Ambassador and Leader Facebook communities, including recognition posts, product spotlights, polls and bite-sized learning.
• Adapt training and communications into engaging, social-ready formats.
• Embrace AI tools and emerging technology to improve efficiency and creativity.

Requirements

• A strong eye for design, layout and visual storytelling.
• Excellent attention to detail and pride in producing high-quality work.
• Confidence using Email design programmes, Adobe Creative Suite and PowerPoint.
• Experience building emails or working with CRM platforms.
• A genuine interest in AI, technology and finding smarter ways of working.
• Strong organisational skills and the ability to manage multiple projects simultaneously.
• A user-first mindset, always thinking about how content will be received and experienced.

Preferred

• Basic video editing skills using tools such as CapCut, Premiere Pro or similar; familiarity with AI video tools such as Synthesia is a bonus.
• Experience creating content for social media or online communities.
• A background in beauty, training, education, community management or customer engagement.

Benefits

• Benefits: Hybrid working, up to 33 days’ holiday. Enhanced family leave, Private Medical Insurance, Medicash plan, life insurance, (All available after a qualifying period). EAP through the Wisdom App, generous product allowance and 50% discount for family and friends, access to retailer discounts, Cycle to Work and Electric Car schemes, free breakfast bar, dog-friendly HQ with a chill zone and pool table, on-site parking, regular social events, and plenty of well-being treats throughout the year.