Responsibilities

• Provide a warm, professional and friendly first point of contact for all clients and visitors.
• Answer incoming telephone calls, emails and enquiries with excellent customer service.
• Follow up with potential clients and maintain regular communication throughout the enquiry process.
• Accurately record and update client information using Microsoft Office and our CRM system.
• Assist in qualifying enquiries before referring suitable cases to our partner firms.
• Support the planning and delivery of community outreach campaigns across Tower Hamlets.
• Participate in local door-to-door awareness campaigns, distributing marketing materials and introducing Veridian Consultancy to local residents.
• Attend community events, workshops and networking opportunities alongside the management team.
• Build positive relationships with local residents, community organisations and businesses.
• Assist with preparing marketing materials, presentations and community information packs.

Requirements

• Excellent verbal and written communication skills.
• Outstanding customer service and interpersonal skills.
• A confident, friendly and approachable personality.
• The ability to build trust and rapport with members of the public.
• Strong organisational and time management skills.
• A proactive approach with the ability to work independently using your own initiative.
• Confidence working both in an office environment and out in the local community.
• A willingness to participate in door-to-door awareness campaigns and community engagement activities.
• Good problem-solving skills and a positive, can-do attitude.
• The ability to manage multiple tasks while maintaining accuracy and attention to detail.

Preferred

• Previous experience in administration, customer service, community engagement, sales support or a similar role is desirable but not essential.
• Good working knowledge of Microsoft Office, including Word, Excel and Outlook.
• Experience using CRM systems is advantageous; however, full training will be provided.
• Comfortable making and receiving telephone calls.
• Confident using computers and learning new software.
• Experience working with members of the public is highly desirable.
• Experience within charities, community organisations, housing associations or customer-facing environments would be beneficial but is not essential.

Benefits

• Casual dress
• Company events
• Employee discount
• Gym membership
• Work from home