Community Engagement Officer at Airband Community Internet | UK

Airband Community Internet

Community Engagement Officer

UK (Hybrid)

Salary Not AvailableMid LevelFull time

Posted 6 weeks ago

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Job Summary

Own local community relations around rollout, balancing stakeholder management with clear messaging and risk monitoring to protect customer experience.

Own community engagement and communications in build areas across residents, councils, and landowners.
Coordinate with sales, marketing and delivery teams to convert awareness into registrations and smooth activation.
Identify reputational risks and feedback into central messaging while minimizing disruption and handling inquiries.

Job Description

Responsibilities

Act as the face of Airband within local communities during build and go live phases
Build and maintain strong relationships with residents, parish councils, local authorities and community stakeholders
Deliver clear, proactive and consistent communication before, during and after rollout
Respond to enquiries, concerns and complaints in a timely and professional manner
Organise and attend community meetings, drop-in sessions and engagement events
Monitor and report on community sentiment, identifying risks and opportunities
Support local demand generation activity, encouraging registrations and service uptake
Work closely with sales and marketing teams to convert awareness into customers
Promote Airband’s proposition in a clear and locally relevant way
Support targeted campaigns and local activation activity in build areas

Requirements

Experience in community engagement, stakeholder liaison, or customer service
Understanding of wayleave processes and associated legal considerations
Full UK driving licence

Preferred

Proficiency with Microsoft 365 tools
Salesforce or similar CRM systems experience
Ability to learn new systems quickly

Benefits

25 days of paid leave a year rising to 30 plus bank holidays with service
5% Airband pension plus a minimum 3% employee contribution
Customer referral bonus - a thank you for every customer you send our way
We offer hybrid working – a mix of working from home and in the office
Free Broadband - If you are in our coverage, you can benefit from free broadband with us! (subject to time served)
20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans
Cycle to work, Tech scheme, Healthcare and medical insurance, Dental care, and Health cash fund (dependent on the length of service)
Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!
Refer a friend reward scheme – a selection of great rewards to choose from!

Airband Community Internet

Founded in 2009, Airband is an independent internet service provider bringing superfast broadband to homes, business and industry in rural and hard-to-reach areas, with a rapidly growing specialism in community broadband projects.We are proud to work with the Department for Digital, Culture, Media & Sport, BDUK, local authorities and communities to build high availability infrastructure that residents, businesses and other ISPs can access to help overcome the UK’s digital divide.We have an extensive wireless network and a rapidly expanding fibre network, and we currently cover The Midlands, Shropshire, Herefordshire, Devon and Somerset, North and South Wales. Visit our website www.airband.co.uk to find out more. We're always on the lookout for passionate, talented and ambitious people to join our fabulous team. Visit home.airband.co.uk/about-us/vacancies to see what roles we have available.

Founded in 2009

Hampton Lovett, England, GBR

219 employees (11 in marketing)

www.airband.co.uk