Communications Officer - Design & Marketing

Cardiff, UK (Hybrid)

Salary Not AvailableMid LevelFull time

Posted 3 weeks ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own storytelling and multi-channel content production for Hafod, turning lived-experience into engaging outputs and campaigns that advance strategic aims.

  • Content Engine: Create digital and print assets (graphics, video, photography, presentations) that surface Hafod's work and impact.
  • Website & Campaign Ops: Manage accessible, up-to-date site content and plan cross-channel communications to maximize reach and engagement.
  • Performance Analytics: Monitor digital activity, derive insights from data, and drive ongoing improvement in content and campaigns.

Job Description

Responsibilities

  • Create engaging digital and print content, including graphics, videos, photography, presentations and publications that bring Hafod's work and strategic ambitions to life.
  • Manage and develop Hafod's website, ensuring content is accessible, customer-focused, up to date and aligned with best practice.
  • Support the planning and delivery of communications campaigns across a range of channels, helping to maximise reach, engagement and impact.
  • Work collaboratively with customers, colleagues and stakeholders to identify and share meaningful stories and lived experiences.
  • Monitor digital performance and communications activity, using analytics and insight to drive continuous improvement and innovation

Requirements

  • Experience in communications, marketing or digital content creation, with a strong understanding of communications best practice.
  • Excellent graphic design and multimedia skills, with experience using tools such as Canva, Adobe InDesign and digital content platforms.
  • Experience managing website content through a CMS, ideally WordPress, with an understanding of accessibility standards.
  • Strong written and verbal communication skills, with the ability to create engaging content for diverse audiences and channels.
  • A creative, organised and proactive approach, with the ability to manage multiple priorities and build effective working relationships.

Benefits

  • We put people first, offering supportive teams, opportunities to develop and the chance to make a real impact in communities across Wales.
Hafod logo

Hafod

Our mission is simple, get the basics right, connect with you and invest for a better future. We’re a socially conscious, not-for-profit organisation providing housing, care and support services across south Wales. Our colleagues work together with purpose and pride, delivering services that make a real difference to our customers and communities.At the heart of everything we do is our mission, giving us a clear focus and bringing people together to create positive change. It’s all about teamwork, collaboration, and working towards a better future, both for our colleagues and the communities we support.Our mission keeps us moving forward, making sure we stay relevant and ready for whatever comes next. It’s not just about today, it’s about building something lasting. That’s why we’ve shaped our work around three big commitments: getting the basics right, connecting with you, and investing for a better future. Together, we’re making Hafod a place where people feel supported, heard, and empowered.

Founded in 1968
Cardiff, Wales, GBR
416 employees (8 in marketing)

Traffic Signals

Monthly Visitors
9.4K
Traffic Source Mix
Search
77.5%
Direct
22.5%

Headcount Trend

Current headcount: ~416

Marketing Team

Marketing Team Size
8 (2% of company)
Marketing Roles Posted (Last 30 Days)
2