Responsibilities

• Designing and delivering transactional member communications across the customer lifecycle
• Creating customer-centric communications, literature and supporting materials aligned to brand and tone of voice guidelines
• Utilising member insight, analytics and behavioural economics principles to improve communication effectiveness
• Managing communication projects effectively within agreed budgets and timescales
• Working with agencies and third-party suppliers to deliver high-quality communications and marketing materials
• Tracking, analysing and interpreting communication performance data to identify opportunities for improvement
• Building strong relationships with stakeholders across Retail, Group functions and external partners
• Testing, reviewing and optimising communications across multiple channels to enhance member engagement and outcomes

Requirements

• Experience developing and delivering customer-facing communications, campaigns or engagement activities
• Strong written communication skills with excellent attention to detail and the ability to produce publication-ready content
• Ability to analyse data and insights to inform decisions and improve communication performance
• Experience managing multiple projects and priorities within tight deadlines
• Strong stakeholder management and influencing skills, with the ability to build effective working relationships
• Good organisational and project management skills within a fast-paced environment
• Experience working within a marketing, communications or creative agency environment
• Financial services experience and knowledge of communication composition tools such as Quadient Interactive would be advantageous but not essential

Benefits

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience