Communications Manager - Customer Operations at Ohme | London, UK

Ohme

Communications Manager - Customer Operations

London, UK (Hybrid)

Salary Not AvailableMid Level5+ years expFull time

Posted 2 months ago

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Job Summary

Own the customer communications ecosystem, shaping consistent messaging across channels, with data-led improvements and close collaboration with Operations, Training & Enablement, and Product teams to align with business needs.

Own and optimize the end-to-end messaging framework and content to drive clear, efficient customer interactions.
Coordinate updates, launches, and incident communications as the single point of contact across Customer Operations.
Leverage data and AI-enabled tooling to continuously enhance content creation and program performance for elevated customer outcomes.

Job Description

Responsibilities

Own and execute the customer communications strategy across all our Customer Operations channels ensuring consistency and clarity
Develop, write, and continuously optimize call scripts, templates, and knowledge base content
Oversee helpdesk content, product manuals, and technical support resources, keeping everything accurate, easy to navigate, and up to date
Analyse performance metrics to identify improvements and drive better customer outcomes across a variety of communications platform
Collaborate with Operations, Training & Enablement, Product teams to align messaging with business needs
Act as the central point of contact for all customer-facing messaging and support major updates, launches, and incident communications

Requirements

5+ years of experience in a customer communications, customer marketing, or customer service role, ideally within a consumer tech or high-growth brand. Experience or knowledge of Customer Contact centres (desirable)
Hands-on experience with CRM platforms (e.g. Salesforce, Customer.io, or similar) and a track record of building effective communication programmes
A self-starter who is confident and collaborative communicator - you thoughtfully engage stakeholders to build and execute a vision
Data-driven at your core – you use data to make impactful plans and decisions
Highly adaptive to AI and new technologies to assist with content creation

Preferred

Experience or knowledge of Customer Contact centres (desirable)

Benefits

You’ll get to work in a fast-paced and rapidly growing scale-up with global ambitions that is cutting edge, passionate about sustainability and seeks to make the world a better place.
Our benefits:
- Competitive salary and bonus
- London Office - 3 days a week in the office
- Private Health Insurance
- Pension Scheme
- Life Assurance Scheme with death in service benefit of 4x salary
- Income Protection Scheme for long term illness
- Ride to Work Scheme
- Payroll Giving Scheme
- Season Ticket Loan to spread cost of travel over 12 months
- Eye Test every 2 years

Ohme

4.1 Glassdoor

Hey there! We're Ohme. 👋We’re on a mission to speed up the global transition to clean energy by providing affordable and easy-to-use smart charging technology for drivers around the world.At Ohme, we’re focused on engineering smart home chargers that give drivers the power to get the most from their electric vehicle, while saving them money and helping the planet. Our industry-leading tech integrates with all energy tariffs, so that drivers can charge at the cheapest and greenest times available.Paving the way towards an electric future – one charge at a time. 🔌Explore opportunities at ohme-ev.com/life-at-ohme/

Founded in 2017

London, England, GBR

304 employees (15 in marketing)

www.ohme-ev.com

71% recommend to a friend