Responsibilities

• Collaborate with Product, Games, Design and Compliance to align campaigns with key features and promotional activity.
• Represent CRM in wider business discussions, contributing to strategy and cross-functional initiatives.
• Manage the day-to-day operations of the online casino platform.
• Work with game providers to launch new content and ensure a competitive product offering.
• Monitor game performance, promotions, and player engagement to optimise revenue.
• Assist in planning and executing casino promotions and campaigns.
• Ensure compliance with UKGC regulations and responsible gaming policies.
• Collaborate with internal teams (marketing, CRM, payments) to enhance player experience.
• Analyse data to identify trends, opportunities, and areas for improvement.
• Report on campaign performance, always using data and come with KPI performance – activity, turnover, bonus costs, revenue, ROI & overall product performance.

Requirements

• Proven experience in an online Casino Manager role or similar within the iGaming industry.
• Experience with CRM tools.
• Strong understanding of online casino games, player behaviour, and market trends.
• Diligent, thorough, a good communicator and able to respect deadlines and team colleagues.
• Data-driven and detail-orientated with good analytical and problem-solving skills.
• Excellent communication, organizational, teamwork and interpersonal skills.
• Passion for the gaming industry and a proactive, results-driven attitude.
• Knowledge of iGaming providers and aggregators, what content they offer, and where.
• Competence in using Microsoft Office applications, including Excel, PowerPoint and Word.
• High attention to detail.

Preferred

• Previous CRM experience is beneficial

Benefits

• Company pension
• Free parking
• On-site parking
• Transport links