Responsibilities

• Deliver a warm, personalised welcome that reflects AGA’s luxury service ethos.
• Conduct immersive product demonstrations, events, and experiences that showcase AGA’s craftsmanship, performance, and lifestyle benefits.
• Provide expert guidance tailored to customer needs, cooking habits, home design, and lifestyle aspirations.
• Maintain a refined, inspiring showroom environment that meets luxury retail standards at all times.
• Convert customer interest into high‑quality sales leads and direct sales, ensuring accurate product specification and confident objection handling.
• Own the end‑to‑end customer journey, ensuring smooth handover to Customer Service and Retail Partners.
• Proactively follow up on leads, nurturing long‑term relationships and driving repeat engagement.
• Support achievement of store and regional sales targets through exceptional service and commercial awareness.
• Support demonstrations team to deliver brand cooking demonstrations, immersion sessions, and partner events.
• Represent AGA as a brand ambassador at local community events, design‑led gatherings, and partner showrooms.

Requirements

• Essential
• Proven experience in premium or luxury retail, hospitality, or experiential environments.
• Strong customer‑facing skills with the ability to build trust, rapport, and long‑term relationships.
• Confident presenter with experience delivering product demonstrations.
• Commercially astute with experience supporting sales conversion and lead management.
• Excellent communication skills — articulate, warm, and able to translate technical information into compelling stories.
• High personal standards of professionalism, appearance, and service.

Preferred

• Experience in home, kitchen, interiors, or design‑led retail environments
• Knowledge of other cooking appliance brands, cooking techniques, or home renovation journeys
• Familiarity with CRM systems and lead‑tracking processes
• Ability to read customer needs intuitively and tailor experiences accordingly
• Passion for food, cooking, craftsmanship, and lifestyle brands

Benefits

• Bereavement leave
• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Sick pay