Responsibilities

• Assume ownership and serve as the primary point of contact for assigned clients, providing training, guidance, and ongoing support in line with each client’s agreed service level.
• Implement program management strategies designed to produce a successful affiliate program, meeting a client’s objectives and goals.
• Work independently to produce all necessary account management documentation and deliver regular reports on assigned programs.
• Proactively recruit new affiliates across the portfolio and project manage affiliate migrations in collaboration with clients and publisher team while building a working relationship with top 50 affiliates on network.
• Familiarise yourself with industry trends and Awin products to inform program management, while keeping clients informed of relevant information.
• Regularly leverage & utilise the Awin platform and third-party tools (i.e. Tableau, PowerBI, SimilarWeb, etc.) in support of account management deliverables for assigned clients and in support of wider network activities.
• Monitor affiliate program performance to ensure network compliance and program health.
• Take a proactive approach in solving issues with assigned clients, escalating issues to the appropriate team level when necessary.
• Communicate effectively and professionally with clients, publishers, vendors and internal teams via email, phone and face-to-face.
• Provide support to all team members when necessary and be a reference point of knowledge and expertise for more junior members of the team.

Requirements

• Knowledge of the affiliate marketing industry, including commission models, tracking solutions and various affiliate types.
• Proficiency with MS Office suite, specifically Excel and Powerpoint and willingness to learn new technology systems.
• Excellent written and verbal communication skills.
• Strong time management skills with the ability to be flexible and manage multiple projects simultaneously in a fast-paced environment.
• Fast learner with strong team orientation and a positive, can-do attitude.
• Accepts and seeks out ownership and accountability of work.

Benefits

• Flexi-Week and Work-Life Balance : We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
• Remote Working Allowance : You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
• Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
• Development : We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.