Responsibilities

• Account leadership: Ensuring output for your market is in line with the overall social strategy and working with teams to execute against that strategy. Setting up teams effectively to support your pursuit of a higher standard of work. Inspiring your account teams to produce Born Social’s best work in all areas of delivery.
• Relationship development: As the main point of contact for your clients you will be responsible for fostering collaborative, trusting and constructive relationships that allow you to effectively identify and communicate the value of Born Social's work to Ford
• Project management: Organising key calls, meetings (team & independent) and Quarterly Reviews. Recognising and resolving delivery or client issues or lack of results. Working alongside wider team members to review ways of working to ensure delivery feels positive for both clients and teams.
• Overseeing delivery: You'll work with a group of local market freelancers in Spain to deliver social-first work that meets our strategy - supporting with briefing, quality control & overseeing delivery.
• Local market visits: To build strong relationships and deliver our best work, we'll organise regular (likely monthly) visits to Madrid to spend time with your clients and our freelance network
• Commercial management: Ensuring accurate delivery of scope of work (deliverables and time) using time tracking, ensuring deliverables are of high quality and all deadlines are met. Recognising and resolving any scope or resourcing issues and leading on new resourcing requests as well as reporting on commercial performance monthly

Requirements

• You're a London-based Spanish native (who speaks fluent English too!)
• You have 4+ years of experience in a Client Services role in an agency setting
• You're passionate about improving client experience and love the relationship development needed to do this
• You're looking to own and drive the quality of the output on an account and have a good understanding of social first delivery (strategy, creative, media and management)
• You have a good understanding of the principles of good project management and Client Services and have helped to develop this in others
• You've got a proven track record of retaining, developing and growing accounts