Responsibilities

Design and implement retention-focused communication strategies aligned with business goals.
Define KPIs and success metrics for promo roll, leave, and movers journeys.
Own end-to-end messaging strategy for key lifecycle journeys.
Continuously test, analyze, and optimize campaigns to improve survival rates and reduce churn.
Lead execution across email and app channels, ensuring consistency and integration with other touchpoints.
Partner with channel owners to deliver seamless customer experiences.
Work closely with Product, Marketing, Analytics, and Operations teams to align priorities and leverage insights.
Influence roadmap decisions to support retention objectives.
Monitor campaign performance, generate actionable insights, and present findings to stakeholders.
Use data to inform future strategies and improve ROI.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.

Requirements

Bachelor's Degree
Combination of coursework and experience may be considered
7-10 Years of Relevant Work Experience
Customer Experience (CX)
Collaboration
Marketing Campaigns
Prioritization
Strategic Communication Planning
Business Results
Analytics

Preferred

Benefits

Best-in-class Benefits to eligible employees.

Senior Manager, Retention Comms

Comcast

Senior Manager, Retention Comms

Comcast