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7 marketing jobs

ServiceTitan logo
1 day ago

Senior Community Specialist

ServiceTitan

California, MO (Remote)Full time$87K/yr – $139K/yr
ServiceTitan logo
4 weeks ago

Staff Product Manager, Marketing Platform

ServiceTitan

USA (Unknown)Full time$168K/yr – $270K/yr
ServiceTitan logo
6 weeks ago

Staff Product Manager, Marketing Pro

ServiceTitan

California, MO (Remote)Full time$168K/yr – $270K/yr
ServiceTitan logo
7 weeks ago

Director, Marketing Strategy & Operations

ServiceTitan

Sacramento, CA (Unknown)Full time$204K/yr – $328K/yr
ServiceTitan logo
7 weeks ago

Senior Manager, Field Events & Marketing

ServiceTitan

California, MO (Remote)Full time$138K/yr – $221K/yr
ServiceTitan logo
1 month ago

Senior Manager, Field Events & Marketing

ServiceTitan

USA (Remote)Full time$138K/yr – $221K/yr
ServiceTitan logo
2 months ago

Senior Growth Marketing Specialist

ServiceTitan

USA (Unknown)Full time$95K/yr – $152K/yr

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7 jobs
ServiceTitan logo

Senior Community Specialist

ServiceTitan

California, MO (Remote)

$87K/yr - $139K/yrIn-houseFull-timeSenior level5+ years exp.
1 day ago
ServiceTitan logo

Staff Product Manager, Marketing Platform

ServiceTitan

USA (Unknown)

$168K/yr - $270K/yrIn-houseFull-timeSenior level6+ years exp.
4 weeks ago
ServiceTitan logo

Staff Product Manager, Marketing Pro

ServiceTitan

California, MO (Remote)

$168K/yr - $270K/yrIn-houseFull-timeSenior level6+ years exp.
6 weeks ago
ServiceTitan logo

Director, Marketing Strategy & Operations

ServiceTitan

Sacramento, CA (Unknown)

$204K/yr - $328K/yrIn-houseFull-timeDirector/executive8+ years exp.
7 weeks ago
ServiceTitan logo

Senior Manager, Field Events & Marketing

ServiceTitan

California, MO (Remote)

$138K/yr - $221K/yrIn-houseFull-timeSenior level12+ years exp.
7 weeks ago
ServiceTitan logo

Senior Manager, Field Events & Marketing

ServiceTitan

USA (Remote)

$138K/yr - $221K/yrIn-houseFull-timeSenior level12+ years exp.
1 month ago
ServiceTitan logo

Senior Growth Marketing Specialist

ServiceTitan

USA (Unknown)

$95K/yr - $152K/yrIn-houseFull-timeSenior level5+ years exp.
2 months ago
ServiceTitan logo
ServiceTitan

Senior Community Specialist

California, MO (Remote)

$87K/yr – $139K/yrSenior Level5+ years expFull time

Posted 1 day ago

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Job Summary

Own and drive multi-brand content and community strategy, including calendars, issue routing, and cross-functional collaboration to improve the customer experience.

  • Own content calendars across customer communities and adapt team strategy
  • Collaborate with stakeholders to resolve issues and share learnings

Job Description

Responsibilities

  • Own the content calendars for customer community groups, executing and adapting the team’s overall strategy for each
  • Source and develop content across all customer communities, feeding the calendars you own and other existing editorial calendars
  • Monitor and route escalations across our customer communities and other social channels, prioritizing based on severity and cross-functional impact
  • Identify and close gaps between previously siloed community efforts, sharing learnings, playbooks, and best practices across brands
  • Diligently track customer questions, issues, and recommendations across brands and communicate them to the appropriate teams
  • Build brand personality and customer trust through regular one and two-way communication across our community platforms
  • Monitor relevant online conversations among trade services professionals to identify key topics, trends, and risks across the portfolio
  • Proactively collaborate with stakeholders across the organization to resolve customer issues in a timely manner and escalate as needed
  • Capture and analyze insights and learnings, and regularly share them with internal stakeholders to drive awareness and action
  • Continuously improve internal processes, identifying opportunities that contribute to a first-class, consistent customer experience across brands

Requirements

  • 5+ years of experience in social media, community management, customer service, support, or marketing
  • Demonstrated ability to operate across multiple brands, products, or audiences without losing attention to nuance
  • Experience running or contributing to an employee advocacy or ambassador-style program
  • Familiarity with community platforms, page and group management, and content calendar management; experience with Gainsight strongly preferred
  • Familiarity with Salesforce and Tableau
  • Ability to build networks and develop genuine relationships and partnerships across teams and brands
  • Ability to empathize with exceptional listening skills
  • Strong communication skills - you know how to stir up great conversation, foster engagement and interaction, and listen
  • Data-driven mindset with the ability to collect, synthesize, and act on community and social data to inform strategy and prove impact
  • Comfortable building and presenting regular reporting on engagement, sentiment, and program performance to leadership

Benefits

  • Flextime, recognition, and support for autonomous work : Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
ServiceTitan logo

ServiceTitan

3.4 Glassdoor

We’re building the operating system for the trades, a critical industry that’s been underserved by technology for far too long. Founded by the sons of hard working tradespeople and backed by top investors, our platform delivers a seamlessly integrated experience that enables thousands of business owners to accelerate growth, drive operational efficiencies and deliver a superior customer experience. We currently serve over ten trades industries, and we’re just getting started. Joining our team means that you’ll have the opportunity to make an outsized impact on the trades ecosystem and world at large. Are you built for the challenge?

Founded in 2012
Glendale, California, USA
3.1K employees (200 in marketing)
www.servicetitan.com
54% recommend to a friend
69% CEO approval

Salaries

Posted range

$87K/yr – $139K/yr

Taken straight from the job posting.

See all ServiceTitan salaries

Marketing Team

Marketing Team Size
137 (4% of company)
Median Tenure
4.3 years
Marketing Roles Posted (Last 30 Days)
2

Funding

Total Funding
$1.5B
Last Raise
$365M
Series H, 3 years ago

Funding History

  • Nov 2022
    Series H • $365M
  • Jun 2021
    Series G • $200M
  • Mar 2021
    Series F • $500M

Traffic Signals

Monthly Visitors
2.7M
Monthly Google Ads Budget
$583.7K
Traffic Source Mix
Search
25%
Direct
70.7%
Referral
3.3%
Social
0.4%
Paid
0.5%

Headcount Trend

Current headcount: ~3.1K

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Links

www.servicetitan.comLinkedInX (Twitter)Crunchbase

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