Own end-to-end CRM and email marketing programs for multiple client accounts, coordinating campaigns, data integrity, and client-facing delivery across multiple platforms.

Lead management, segment targeting, and campaign deployment across CRM tools.
Client relationship management and project coordination across multiple accounts.

Job Description

Responsibilities

Serve as a day-to-day CRM contact for assigned client accounts.
Participate in client meetings and translate business needs into actionable CRM and email marketing initiatives.
Manage incoming CRM, email marketing, and marketing automation requests across multiple clients and projects.
Build and maintain strong client relationships through proactive communication and reliable execution.
Develop, build, schedule, test, and deploy email marketing campaigns.
Manage email content calendars and campaign execution timelines.
Ensure email campaigns align with client brand standards, messaging, tone, and calls-to-action.
Coordinate campaign reviews, approval workflows, and quality assurance processes.
Support segmentation, personalization, and audience targeting initiatives.
Manage and maintain CRM platforms, including database administration, lead management, and campaign setup.

Requirements

4+ years of CRM, email marketing, or marketing automation experience.
Agency experience required.
Proven experience managing multiple client accounts and competing priorities simultaneously.
Hands-on experience building and deploying email marketing campaigns.
Experience managing CRM databases, forms, workflows, and lead generation processes.
Ability to learn and navigate multiple CRM platforms quickly.
Strong project management and organizational skills.
Excellent communication and client-facing abilities.
High attention to detail and commitment to quality.
Self-starter who can quickly acclimate and contribute with minimal ramp-up time.

Preferred

Thrives in a fast-paced agency environment.
Enjoys both client interaction and hands-on execution.
Can hit the ground running and manage multiple projects simultaneously.
Is naturally curious and committed to continuous learning.
Takes ownership of work and consistently looks for ways to improve processes and outcomes.
Brings energy, adaptability, and a strong sense of accountability to client relationships.
Experience with Zoho CRM, Salesforce, Splash, Other CRM and marketing automation platforms

Benefits

medical, dental, vision, life and disability coverage, HSA employer contributions, flexible spending accounts, employee assistance resources, paid time off, paid parental leave, and voluntary benefits designed to support your overall well-being.

9Rooftops

We are architects of the Unfair Advantage. Fast, focused and a few steps ahead. We outmaneuver your competitors and steal advantage with clever, unconventional ideas. We call it the “side door strategy”. It takes focus, flexibility and an open mind. When those things line up, brands are rewarded with an edge that money alone can’t buy.Don’t follow the rules, follow the opportunity. Get your unfair advantage.

Founded in 2020

Chicago, Illinois, USA

137 employees (69 in marketing)

9rooftops.com

Traffic Signals

Monthly Visitors

Traffic Source Mix

29.3%

Direct

53.1%

Referral

6.2%

Social

10%

Paid

1.2%

Headcount Trend

Current headcount: ~137

Marketing Team

Marketing Team Size

33 (24% of company)

Median Career Experience

8 years

Median Tenure

3.5 years

Marketing Roles Posted (Last 30 Days)

People

Marketing Leadership

Zanah Thirus

Associate Director, Brand Strategy

At the company for 1 year 2 months

Bridget McNie

Senior Communications Director, Public Relations

At the company for 10 years 4 months

Responsibilities

Serve as a day-to-day CRM contact for assigned client accounts.
Participate in client meetings and translate business needs into actionable CRM and email marketing initiatives.
Manage incoming CRM, email marketing, and marketing automation requests across multiple clients and projects.
Build and maintain strong client relationships through proactive communication and reliable execution.
Develop, build, schedule, test, and deploy email marketing campaigns.
Manage email content calendars and campaign execution timelines.
Ensure email campaigns align with client brand standards, messaging, tone, and calls-to-action.
Coordinate campaign reviews, approval workflows, and quality assurance processes.
Support segmentation, personalization, and audience targeting initiatives.
Manage and maintain CRM platforms, including database administration, lead management, and campaign setup.

Requirements

4+ years of CRM, email marketing, or marketing automation experience.
Agency experience required.
Proven experience managing multiple client accounts and competing priorities simultaneously.
Hands-on experience building and deploying email marketing campaigns.
Experience managing CRM databases, forms, workflows, and lead generation processes.
Ability to learn and navigate multiple CRM platforms quickly.
Strong project management and organizational skills.
Excellent communication and client-facing abilities.
High attention to detail and commitment to quality.
Self-starter who can quickly acclimate and contribute with minimal ramp-up time.

Preferred

Thrives in a fast-paced agency environment.
Enjoys both client interaction and hands-on execution.
Can hit the ground running and manage multiple projects simultaneously.
Is naturally curious and committed to continuous learning.
Takes ownership of work and consistently looks for ways to improve processes and outcomes.
Brings energy, adaptability, and a strong sense of accountability to client relationships.
Experience with Zoho CRM, Salesforce, Splash, Other CRM and marketing automation platforms

Benefits

medical, dental, vision, life and disability coverage, HSA employer contributions, flexible spending accounts, employee assistance resources, paid time off, paid parental leave, and voluntary benefits designed to support your overall well-being.