4 months ago
Leasing Associate - The Sloan at LoSo
Northwood Ravin
Charlotte, NC (Unknown)Full time
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Leasing Associate - The Sloan at LoSo
Charlotte, NC (Unknown)
Salary Not AvailableEntry Level2+ years expFull time
Posted 4 months ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Summary
Lease, market, and maintain positive resident relations for a luxury multi-family community, owning tours, applications, renewals, and daily leasing operations.
- Own front-desk leasing, tours, and applicant processing to match resident needs.
- Must-have: 2–3 years leasing or lease-up experience with strong customer service and Fair Housing certification within 30 days.
- Standout: Lease-up experience or National Apartment Leasing Professional (NALP) certification.
Job Description
Responsibilities
- Represent the company in a professional manner at all the times. Exemplary customer service, attitude, and professionalism are paramount.
- Greet prospects and qualify by covering all criteria. Record all prospect visits and initial.
- Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits.
- Assist prospect in completing application and secure deposit.
- Update leasing software, process applications for approvals, and submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
- Maintain follow up communication via email and telephone.
- Ensure apartment is ready for resident to move-in.
- Prepare lease and assist resident with lease execution. Orient new residents to community.
- Inspect models and available “market ready”, communicate related service needs to Property Manager.
- Assist in monitoring renewals and lease expiration dates.
Requirements
- High School degree or equivalent
- 2-3 years as a leasing professional (lease-up preferred)
- 2+ years experience in customer service
- Must obtain The Fair Housing Certification within 30 days of hire or prior to interacting with prospective residents
- Must be able to work a flexible schedule; including evenings and weekends
- Successfully pass a drug screen
- Valid Driver's License
Preferred
- National Apartment Leasing Professional (NALP)
- Lease Up Experience
Northwood Ravin
Northwood Ravin is a privately held luxury apartment development, construction and property management firm serving the Mid-Atlantic and Southeastern United States. The Northwood Ravin team has developed, constructed and managed over 50 luxury apartment communities. Northwood Ravin is based in Charlotte, North Carolina, with additional offices in Raleigh, North Carolina, Nashville, Tennessee, and Tampa, Florida.Northwood Ravin develops and manages signature apartment communities and mixed-use venues with a singular focus: to create communities that foster healthy lifestyles, neighborhood involvement and appealing living environments.
Traffic Signals
Monthly Visitors
5K
Traffic Source Mix
Search
28.2%
Direct
47.3%
Referral
5.9%
Social
17.1%
Paid
1.5%
Headcount Trend
Current headcount: ~308
Marketing Team
Marketing Team Size
36 (12% of company)