7 weeks ago
Senior Manager, Membership Services
Nashville Soccer Club
Nashville, TN (Unknown)Full time
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Senior Manager, Membership Services
Nashville, TN (Unknown)
Salary Not AvailableSenior Level3+ years expFull time
Posted 7 weeks ago
Job Summary
Own the end-to-end Season Ticket Member platform and drive retention, engagement and revenue through renewals, onboarding and cross-team collaboration.
- Platform ownership: oversee member experiences, engagement and CRM-driven reporting.
- Campaign leadership: plan and execute renewal and relocation drives to maximize retention and revenue.
- Team leadership: build and mentor the Membership Services group to deliver service, cross-sell, and account management.
Job Description
Responsibilities
- Oversee the entirety of the Season Ticket Member platform, including annual retention and year-round service and engagement strategies for the general Season Ticket Member base.
- Drive the creation, planning and execution of the annual renewal and relocation campaigns, while maximizing member retention and revenue generation.
- Lead an elite Membership Services team by recruiting, interviewing, training, developing and mentoring a talented group of individuals.
- Take ownership of season ticket member events, gift planning, creating customized member programs and generate other unique experiences and benefits to enhance member experience and retention.
- Troubleshoot issues that may arise from Season Ticket Members and the organization to determine appropriate resolution and act as a leadership point of contact for all escalated communications.
- Lead the Season Ticket Member onboarding process and touchpoint strategies throughout each season to build and maintain a high level of member engagement.
- Responsible for ongoing training and education of team members in the areas of customer service, account management, revenue generation, cross-selling, referrals, etc.
- Develop and track goals for individual team members and the department.
- Conduct one-on-ones with the Membership Services team to identify issues, help troubleshoot, and establish a relationship with the goal of helping each team member perform their jobs at the highest level.
- Collaborate with Marketing, Public Relations, Operations, Finance and other internal departments to ensure synergy and strong relationships across the board.
Nashville Soccer Club
4.0 Glassdoor
Nashville SC joined Major League Soccer on Feb. 29, 2020 in front of the largest attendance ever recorded for a soccer match in the state of Tennessee. In its inaugural MLS season, Nashville SC defied expectations by becoming the second MLS expansion side to win and advance to the Conference Semifinals in the 2020 Audi MLS Cup Playoffs. Nashville SC returned to the Audi MLS Cup Playoffs in its sophomore season after becoming just the seventh team in MLS history to go unbeaten at home in a season. The Boys in Gold again qualified for the Audi MLS Cup Playoffs in both 2022 and 2023, becoming just the third team in league history to reach the postseason during the team's first four years in existence. Nashville SC inaugurated GEODIS Park, the largest soccer-specific stadium in the United States and Canada, in front of a sellout crowd of 30,109 on May 1, 2022.
Founded in 2016
Nashville, Tennessee, USA
301 employees (80 in marketing)
68% recommend to a friend
Marketing Team
Marketing Team Size
57 (19% of company)
Marketing Roles Posted (Last 30 Days)
2
Funding
Last Raise
Angel, 3 years ago
Funding History
- Mar 2023Angel
Traffic Signals
Monthly Visitors
78.2K
Traffic Source Mix
Search
54.5%
Direct
36.6%
Referral
6.3%
Social
2%
Paid
0.4%
Headcount Trend
Current headcount: ~301