Venue & Community Manager

London, UK (Hybrid)

£30K/yr – £40K/yrFull time

Posted 1 month ago

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Job Description

About DUSK

The UK’s biggest nightlife app, we've built a platform that connects venues & brands with an Gen-Z audience by giving them a free drink every day. Working with the largest brands in the world (Diageo, Heineken and many more) and the UK’s largest on-trade groups (Greene King, M&B and more) - DUSK creates a direct experiential connection between the customers and the brands. We’re a lean, efficient team that’s ready to scale.

🎯 The Role

This is primarily a community and relationship management role (~70% of your time), with a meaningful sales element (~30%). You'll be the person our venues hear from regularly, trust completely, and want to keep working with long-term.

Location: Shoreditch, London and field based

Salary: £30,000 – £40,000 depending on experience

Type: Full-time

Reports to: Managing Director

Start date: ASAP

💼 What You'll DoCommunity & Account Management
  • Be the primary point of contact for your venue portfolio once they're live
  • Grow & Develop existing relationships so that venues join multiple campaigns
  • Own performance reporting so venue managers can see exactly what DUSK is driving for them
  • Manage active campaigns in real time, ensuring brands and venues are aligned
  • Gather feedback from venues and feed it back into our product and operations teams
  • Provide quarterly marketing support including social content and in-venue materials
Venue Engagement
  • Build and own a pipeline of independent venues, pub groups (typically 10–50 sites), and select group operators across London
  • Use warm introductions from our brand partners to get in front of the right people faster
  • Cross-reference brand distribution lists to identify where we already have a foot in the door
  • Pitch the DUSK model confidently: zero cost to the venue, incremental revenue from brand-sponsored free drinks, and a clear ROI story
  • Negotiate and close subscription agreements and structure always-on vs campaign-specific partnerships
  • Own onboarding end-to-end: technical setup (till button integration, merchant ID configuration), staff briefing documents, and first-campaign launch
👤 About YouYou'll thrive here if you've got
  • B2B sales experience, ideally selling into hospitality, on-trade, or a related sector
  • A genuine love of the bar and pub scene. You know your independents from your pub groups and you're comfortable walking into either
  • Strong relationship skills — you're the kind of person bar managers actually want to hear from
  • Commercial sharpness: you understand how to frame ROI to a time-poor venue manager
  • Comfort with CRMs, WhatsApp Business, and basic reporting. You don't need to be a data analyst, but you do need to be data-aware
Bonus points for
  • Experience in drinks, FMCG, or experiential marketing
  • An existing network in London's on-trade
  • Experience working in or alongside a fast-growing startup
✨ Why Join DUSK
  • You'll own a function that directly shapes the growth of the company. This isn't a support role
  • Flexible, hybrid working: field-based but with a real base in our Shoreditch office
  • Work with some of the UK's best drinks brands and London's most interesting venues
  • Small, close-knit team where your work is visible and your impact is immediate
  • Real career progression as we scale, with a clear path to leading the venue partnerships function
  • Free drinks in London's best bars (obviously)
📩 How to Apply

Send your CV and cover note telling us why you’d be great for this role to jobs@dusk.app

DUSK - The Free Drink App logo

DUSK - The Free Drink App

DUSK is the UK's free drink app.We are a full-service platform working with brands from Diageo to Bacardi, making it possible for them to get their perfect serve into 800k Millennial and Gen-Z hands in the on-trade.DUSK allows for sampling at large scale across the UK. We create buzz and brand awareness among our user-base, seamlessly incorporating high-end, perfect serve sampling into wider brand advertising and helping turn awareness into trial at every touchpoint. Whether it's established brands looking to drive large-scale trials and improve relationships with national chains, or the launch of a new liquid or serve, DUSK is revolutionising on-trade activation. • Partnerships: DUSK has access to 4000 venues from indies through to larger nationals, making it easy for brands to trial their serve in preferred venues.• Data: DUSK tracks all serves, providing accurate preference data in realtime.• Flexibility: DUSK is scalable and flexible, with a guaranteed ROI thanks to our pay-per-serve-model. Say goodbye to long lead times and expensive pop-ups.• Impressions: DUSK can drive 5 million brand impressions per month.

Founded in 2014
London, England, GBR
14 employees (3 in marketing)