Responsibilities

• Develop and execute data-driven CRM strategies to enhance the customer lifecycle and increase sales/profits.
• Manage and maintain our CRM platform and work with our Sales and Digital teams to drive performance.
• Own our customer-facing Marketing campaigns to support our promotional activity and new product launches.
• Work with our Finance team to improve our customer segmentation to deliver personalised and targeted Marketing and CRM activity.
• Track, analyse, and report on KPIs related to our Marketing and CRM initiatives, to continually drive improvement in these areas.
• Train and support our colleagues to use our CRM platform effectively.

Benefits

• Bonus
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!