We are looking for an experienced Hospitality Operations & Growth Manager to help stabilise, structure, and grow a live restaurant business.
This is a hands-on, on-site role for someone who understands how hospitality actually works — people, systems, standards, customers, and commercial reality.
You will be stepping into a role that currently sits with the founder and helping professionalise, organise, and scale the business.
This is not a remote role and not a junior marketing position.
What The Role Involves
You will take ownership of the day-to-day running and structure of the business, working closely with the owner.
Key Responsibilities Include

• Overseeing daily operations, standards, and service consistency
• Managing and supporting FOH, kitchen leads, and support staff
• Bringing structure to:
• rotas
• staff accountability
• service flow
• communication
• Helping set clear weekly and monthly goals across operations and sales
• Ensuring operational discipline around:
• bookings
• customer experience
• repeat visits
• local promotions
• Working alongside content and social media support to ensure execution, not just ideas
• Using basic performance data (sales, bookings, footfall, promotions) to guide decisions
• Liaising with and managing:
• marketing or social media agencies
• designers / printers
• external suppliers and partners
• Supporting compliance, hygiene, food safety, and operational standards
• Acting as the main operational point of contact when the owner steps back
  

You do not need to design posts or edit videos —
but you must understand how marketing, promotions, and local engagement work in hospitality and be able to manage people or agencies delivering them.
What We’re Looking For

• Proven experience in hospitality operations, restaurant management, or food-led venues
• Comfortable being on-site in a fast-moving environment
• Strong leadership and organisational skills
• Commercial mindset — understands margins, staffing costs, footfall, and reality
• Confident working independently and making decisions
• Able to bring order to chaos, not add to it
• Calm under pressure and respected by teams
  

Experience with marketing, analytics, digital tools, or systems is useful —
but practical judgement and leadership matter more than certificates.
Important Notes (Please Read)

• This role requires regular on-site presence in Hatfield
• We are building systems and structure, not hiring a “title”
• This role suits someone who wants responsibility, not just tasks
• Salary and working pattern discussed based on experience and availability
• Ideal for someone who wants to help take a business to the next level, not just maintain it
  

Job Details
Job Types: Full-time, Part-time, Temporary
Contract Length: 12 months
Work Location: In person
Job Types: Full-time, Part-time, Temporary
Contract length: 12 months
Pay: £30,000.00-£53,352.65 per year
Expected hours: 16 – 40 per week
Benefits

• Company pension
• Discounted or free food
• Employee discount
• Flexitime
• On-site parking
• Referral programme
• Store discount
  

Work Location: In person
https://uk.indeed.com/job/hospitality-operations-growth-manager-site-2f7d09bfc721febb