Subscriber manager
London, UK (Hybrid)
Posted 6 weeks ago
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Job Description
About CORQ
CORQ is the world's only independent influencer intelligence service, combining journalistic analysis with AI and data to help our clients spot trends, find creators and produce industry-leading work. We serve some of the biggest brands, agencies and media companies in the world.
Our AI tool CORQ GPT allows users to generate bespoke influencer insights in seconds, fuelled by thousands of live data feeds and grounded in our proprietary every-growing library of human analysis.
The role
We're looking for a Subscriber Manager to ensure our clients unlock the full value of CORQ's insights and tools. You'll be the bridge between our intelligence platform and clients through onboarding new users, driving adoption of CORQ GPT and supporting users to get the most value out of their subscription.
This is a client-facing role for someone who's curious, proactive and genuinely excited about helping people solve problems with insights and technology. You’ll report to the Head of Growth and have the opportunity to learn about product development in the AI age.
Key responsibilities
Drive adoption, education and engagement
- Onboard new subscribers with tailored training
- Monitor usage patterns and proactively reach out to under-engaged accounts
- Deliver tutorials and best-practice guides based on user feedback.
Build relationships
- Act as the primary point of contact for subscriber queries and feedback
- Host regular check-ins and Q&A sessions to surface client needs
- Identify growth opportunities within existing accounts.
Share insights
- Track subscriber health metrics and share trends with the CEO and Head of Growth.
- Test new engagement strategies and measure impact.
Key requirements
- Two years in customer success, account management or a similar client-facing role ideally in agencies, media or SaaS
- Genuine interest in the creator economy, influencer marketing and AI
- Confident communicator and active listener
- Organised and proactive
- Comfortable with data: you can read a dashboard, spot a trend and tell a story with numbers.
Company culture and benefits:
- Starting salary of ÂŁ40K
- Monthly personal day
- Flexible working model
- Annual bonus
- Provided MacBook laptop to work from
- 25 days holiday
- Cultural away days organised by the team.
CORQ.
CORQ's team of journalists and researchers provide daily immersive news and trends analysis to empower your team to act at the same pace as the digital landscape.We exist to help you make informed decisions around tactics, collaborations, regulations and every other facet in the complicated but wonderful social media age.So what is CORQ? Part news site, part platform.Our team is immersed in the world of influencers, digital content and emerging online narratives. We have experts working across different sectors who identify and publish analytical trend reports on a daily basis. CORQ's continual interrogation of the influencer and digital space allows you to approach every new campaign and brief with the freshest insight.PLUS an easy-to-use tool which helps you understand the digital landscape and find compelling influencers. Everyone profiled on our platform is curated and researched by our team of editors. Understand who they are and index them by interest and social platform using our unique algorithm the CORQ score.Not only that, we run regular panels and workshops to help you understand the impact of influencers in different sectors and with different target markets in mind.
