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Civil Aviation Authority

Stakeholder Engagement Officer - General Aviation

UK

Salary Not AvailablePermanent

Posted 4 weeks ago

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Job Description

Date: 3 Jul 2026

Location: Gatwick, GB

Company: Civil Aviation Authority

Salary: Up to £35,000 per annum dependent on experience
Contract Type: Permanent – Full Time
Security Level: CTC
Location: Gatwick – 2 days per week office attendance
Visa Restrictions: This position does not offer visa sponsorship

Please note that both a CV and a cover letter are required for any application detailing how you meet the person specification for the role.

Closing Date: Sunday 19th July 2026
Interview Date: W/C Monday 27th July 2026

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Role

The Stakeholder Engagement Officer will support the delivery of stakeholder engagement and consultation activity for the CAA’s General Aviation (GA) work. Reporting to the Stakeholder Engagement Lead (General Aviation), the role will primarily focus on the operational delivery of GA engagement activity while working flexibly across the organisation as required.

While the postholder’s day to day focus will sit within General Aviation, effective delivery of the role will require close collaboration with colleagues across multiple directorates. This will include regular interaction with teams across Safety and Airspace Regulation Group (SARG), ensuring stakeholder messaging and engagement activity reflects wider CAA priorities and regulatory responsibilities.

The role will work closely with colleagues in Communications, Policy, Airspace Regulation and other specialist areas, acting as a key operational link between internal teams and external stakeholders. This cross departmental working is essential to ensuring that engagement activity is coordinated, accurate and aligned across the organisation.
Core Accountabilities

Stakeholder Engagement Delivery

  • Support the delivery of stakeholder engagement and consultation activity for the CAA’s General Aviation work.
  • Respond to GA stakeholder enquiries, drafting correspondence and coordinating input from relevant internal subject matter experts to ensure accurate and timely responses.
  • Support the planning and delivery of GA engagement activity, such as organising presence at external events and providing briefings for colleague attending, ensuring actions are tracked and delivered in line with agreed priorities.

Communications & Content Development

  • Work closely with the Communications team to support the delivery and ongoing review of GA content on the CAA’s communications channels, ensuring information remains current and accessible.
  • Draft clear, accurate and consistent stakeholder communications relating to General Aviation, ensuring alignment with CAA messaging and standards on the GA communications calendar and engagement materials.
  • Work closely with the GA Policy Team to deliver GA Safety Promotion activity, liaising with internal and external stakeholders during development and upon delivery of completed projects.

Cross SARG Coordination

  • Work collaboratively across the organisation to support engagement activity that spans General Aviation and wider regulatory or policy areas.
  • Support effective information sharing between GA teams and other directorates to ensure stakeholder messaging reflects wider CAA priorities and regulatory responsibilities.
  • Assist in aligning stakeholder engagement activity where issues cut across directorates.

Stakeholder Interface & Representation

  • Act as an operational interface between the CAA and GA stakeholders, supporting meetings, forums and other engagement mechanisms.
  • Support reporting to senior leadership and ExCo by preparing summaries, contributing to analysis and highlighting trends or recurring themes.
  • Assist in the administration and review of GA stakeholder groups and forums, helping to evaluate their effectiveness and identify opportunities for improvement.
  • Ensure stakeholder feedback is captured, summarised and shared with relevant internal teams, feeding stakeholder insight into wider discussions and reporting.

Operational Support

  • Provide day to day operational and administrative support to the Stakeholder Engagement Team.
  • Ensure engagement activities are delivered efficiently, in line with agreed priorities and timelines.
  • Contribute to continuous improvement of stakeholder engagement processes and ways of working.
About You

Minimum essential requirements for the role:

  • Experience in stakeholder engagement, communications, or public-facing activity within a complex working environment
  • Experience supporting or delivering engagement activity involving multiple and diverse stakeholders, such as event organisation, running webinars and online meetings
  • Strong written and verbal communication skills, with the ability to communicate complex information clearly and effectively
  • Ability to build and maintain effective working relationships across internal teams and external stakeholders
  • Strong organisational skills, with the ability to manage multiple workstreams and priorities
  • Ability to analyse stakeholder feedback and contribute to evidence-based outputs
  • Collaborative and proactive approach, working effectively within multidisciplinary teams

Desirable skills for the role:

  • Understanding of the General Aviation landscape in the UK
  • Experience or interest in aerospace, transport, or other regulated sectors
  • Experience in developing communications content such as social media content, website copy and marketing materials
  • Strong interpersonal skills and ability to influence at all levels.
  • Confident public speaking and presentation skills

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

CTC - To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken. For this role this will need to be 3 years.

If you do not meet these requirements, we may not be able to accept your application.

For more information on CTC clearance please visit - Vetting explained - GOV.UK (www.gov.uk)

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Relocation & Property

The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations.

We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers.

We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028

Inclusive Recruitment

We are committed to building a diverse and inclusive workforce and welcome applications from all backgrounds. As a Disability Confident employer, candidates who meet the minimum requirements will be guaranteed an interview. Find out more about the Disability Confident Scheme. If you require any adjustments during the recruitment process, please let us know.
Use of Artificial Intelligence by candidates in the CAA recruitment process

We recognise that many of our candidates find Artificial Intelligence to be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be rejected on that basis.

Working With Us

Explore What We Offer section on our careers website to find out about our benefits and how we support work-life balance.
Our Values

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone –

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

No recruitment agencies please.

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Civil Aviation Authority

We are the UK’s aviation and aerospace regulator. We strive to ensure the aviation industry meets the highest safety standards in order to protect air passengers and the general public. We also run the ATOL scheme, which ensures that consumers are protected financially should they become stranded abroad. But our work doesn’t stop there.Aviation is an exciting and rapidly expanding field, and we are proud to be at the forefront. Our work sees us developing regulations for the most current aviation technology, and ensuring that environmental standards are effectively managed. You could help us to achieve our strategic objectives, and be a part of something great. Providing our people with talent and development opportunities is a fundamental part of our strategy. We have an approach to performance and development that supports accountability, wellbeing, and puts you in the driving seat. It encourages open dialogue between you and your manager with regular conversations to help shape your aspirations, share feedback, manage your progression and build your personal development plan.Our wide range of courses and resources are open to all to support you in your current role and help you get ready for a great future.We also encourage secondments, project-based work and 'on the job' learning as part of our blended learning approach. For more information on the UK Civil Aviation Authority, please visit our website at www.caa.co.uk, or to see our current vacancies please visit our dedicated careers website https://careers.caa.co.ukIf you like the sound of this, but would like to work further afield, then CAA International might be for you. The International group is a part of our organisation which drives our influence worldwide to tackle aviation challenges and achieve consistent standards of regulation across the globe. For specific information on working with CAAi, see their LinkedIn page at www.linkedin.com/company/caa-international.

Founded in 1972
London, England, GBR
4.4K employees (165 in marketing)
www.caa.co.uk