Responsibilities

• Collaborate with business leaders, M&BD colleagues and cross-functional teams across the Firm to provide specialist advice and support on Business Operations matters.
• Identify opportunities to enhance operational efficiency, improve service delivery and reinforce consistent processes and standards.
• Provide professional support in developing practical and innovative solutions to complex operational problems and challenges.
• Co-ordinate and review work within the team, providing guidance and support to less experienced colleagues.
• Lead or support the London Co-ordinator team, including workflow allocation, quality control, mentoring, training and learning and development.
• Participate in the planning, implementation and evaluation of operational projects and initiatives designed to drive operational excellence.
• Support process-improvement initiatives, system enhancements and the rollout of new capabilities across M&BD Operations and related business-services functions.
• Collaborate with cross-functional teams to analyse operational impacts arising from changes such as new systems, processes or policies in Finance, Marketing and People/HR.
• Use findings from operational analysis to inform the design and delivery of optimisation projects, scalable processes and innovative solutions.
• Stay informed of industry trends, emerging technologies and Business Operations best practice, proactively identifying relevant improvement and innovation opportunities for senior leaders.

Requirements

• Bachelor’s degree or equivalent experience.
• Relevant professional certification or qualification is advantageous where appropriate to the discipline.
• Specialist-level knowledge in Marketing and Business Development Operations or another relevant operational discipline, together with good knowledge of related disciplines.
• Demonstrated experience in one or more M&BD areas, such as client cultivation, research, strategy and planning, CRM, pitch support, market analysis, reporting, performance management, legal-directory submissions or brand building.
• Sound analytical and problem-solving skills, including the ability to independently conduct detailed analysis, investigate issues and identify practical solutions within an established framework.
• Strong attention to detail and commitment to accuracy, consistency and high-quality operational delivery.
• Ability to manage competing priorities, co-ordinate workflows, meet deadlines and work effectively in a fast-paced environment.
• Clear written and verbal communication skills, with the ability to engage effectively with colleagues, business leaders and, where necessary, external stakeholders.
• Strong interpersonal skills and the ability to build trusted relationships across functions and levels of seniority.
• Experience supporting, coaching or supervising junior professionals or Co-ordinators.

Preferred

• Experience in a professional-services, legal-services or similarly complex international organisation.
• Experience leading operational projects, system implementations or process-improvement initiatives.
• Experience with CRM platforms, reporting tools, data analysis or workflow-management systems.
• Experience with legal-directory submissions, awards programmes, pitch management or credentials databases.
• Knowledge of Finance Operations, People/HR Operations or other business-services functions.
• Demonstrated ability to identify and apply emerging technologies, data insights or automation opportunities to improve operational processes.
• Experience developing training, process documentation or knowledge-management materials.

Benefits

• Private medical insurance
• Pension plan with matched employer contribution up to 7.5%
• Yearly wellbeing fund
• Income protection
• Life insurance
• Critical Illness insurance
• Private GP services
• Travel insurance
• Dental coverage
• Cycle to work