Responsibilities

• Drive Global Strategy: Act as the in-house social media expert, tracking external trends and identifying opportunities to boost engagement and elevate G4S’s international reputation.
• Manage Core Channels: Oversee day-to-day international content management, moderation, channel auditing, and group social media architecture.
• Corporate Inbox & Community Management: Take ownership of corporate inbox management, actively monitoring, triaging, and responding to direct messages, inquiries, and comments across primary channels (LinkedIn, Facebook, X/Twitter, Instagram, YouTube).
• Cross-Functional Collaboration: Partner with Sales, Marketing, and HR to support employer branding, drive lead generation, and strengthen recruitment and talent retention initiatives.
• Lead Employee Advocacy: Direct the social media advocacy program for internal sales and recruitment teams by providing training, managing advocacy tools, and encouraging adoption.
• Crisis Management: Play a key role in monitoring social channels and guiding communication strategies as part of the group's established crisis response framework.
• Analytics & Vendor Management: Utilise social listening to track metrics, deliver monthly data reports, and manage key vendor relationships such as Hootsuite, Talkwalker, and ZeroFox.

Requirements

• Experience: At least 3 years of experience managing a global company’s social media presence, channels, and online communities.
• Digital Expertise: Deep understanding of the broader social media landscape, alongside a solid grasp of SEO and content marketing strategies.
• Tool Proficiency: Familiarity with social media management tools (Hootsuite, Talkwalker, ZeroFox preferred) and design platforms such as Canva.

Benefits

• Salary & Benefits: £40,400 per annum, generous annual leave allowance, employee assistance programme and hybrid working.
• Location: London / WFH / Flexible options available
• Permanent: Full-time position reporting to the Associate Director - Digital & Social International.