Responsibilities

• Own the day-to-day relationships with a portfolio of B2B clients.
• Build trusted relationships with key stakeholders, becoming their first point of contact.
• Lead regular client meetings, performance reviews and strategic discussions.
• Communicate clearly and proactively, ensuring clients always know what's happening and why.
• Manage client expectations, address challenges and identify opportunities to improve results.
• Coordinate delivery across SEO, AI Search, content and technical workstreams.
• Manage timelines, priorities and deliverables across multiple accounts.
• Work closely with internal specialists to ensure projects stay on track.
• Maintain clear account plans, actions and next steps.
• Identify potential issues early and take ownership of resolving them.

Requirements

• At least 2 years' experience in agency account management, client services or digital marketing delivery.
• A good working understanding of SEO and broader digital marketing.
• Confidence discussing marketing strategy and performance with clients without always needing a specialist present.
• Excellent written and verbal communication skills.
• Strong organisational skills and the ability to manage multiple clients and competing priorities.
• A proactive, solutions-focused approach to problem-solving.
• Confidence managing difficult conversations and setting realistic client expectations.
• A genuine interest in understanding how marketing activity contributes to business growth.

Preferred

• Experience working with B2B, technology or SaaS clients.
• Familiarity with AI Search, Generative Engine Optimisation (GEO) or Answer Engine Optimisation (AEO).
• Experience with SEO reporting and analytics platforms such as Google Analytics, Google Search Console or Ahrefs.
• Experience working in a small, specialist or fast-growing agency.

Benefits

• Casual dress
• Company events
• Company pension
• Sick pay
• Work from home