Senior Social Media Strategist

London, UK (Hybrid)

Salary Not AvailableSenior LevelFull time

Posted 1 month ago

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Job Summary

Own the organic social engine for Fin across LinkedIn, X, YouTube and beyond, turning GTM launches into social moments while enabling executives and employees to become brand ambassadors.

  • Social Strategy Ownership: Set the direction and keep channels current with the latest story and platform nuances.
  • Activation & Collaboration: Translate launches into high reach social activations and align with demand-gen, brand, and content teams.
  • People Enablement: Create playbooks and coach executives and employees to participate confidently in public conversations.

Job Description

Own and evolve the strategy for Fin's organic social presence across LinkedIn, X, YouTube and more.

  • Partner with GTM workstream leads to translate their launches, ideas, and insights into social activations that earn reach and attention.
  • Enable our executive team and employees to build meaningful influence, creating playbooks, toolkits, and working directly with them on their content.
  • Collaborate with our SMM on proactive and reactive engagement, from daily comments to orchestrated mindshare plays.
  • Run campaigns and moments, building and executing multi-post social plans that elevate our biggest launches and announcements.
  • Experiment relentlessly! Test content formats, creative approaches, timing, AI tools, and emerging platform features to optimize what works.
  • Use AI to move faster and smarter, from ideation to copywriting to distribution planning.
  • Oversee our YouTube strategy and agency relationship, making sure we're maximizing the reach and value of our video investments.
  • Keep our channels sharp and current, ensuring everything live reflects our latest story and message.
  • Make strong, proactive choices. You won't wait for a brief or a prompt; you'll be shaping our agenda and our presence.
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Intercom

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We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale.Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.

Founded in 2011
San Francisco, California, USA
1.9K employees (145 in marketing)
0% recommend to a friend

Traffic Signals

Monthly Visitors
3.7M
Monthly Google Ads Budget
$242.5K
Traffic Source Mix
Search
19.9%
Direct
74.8%
Referral
4.4%
Social
0.4%
Paid
0.5%

Headcount Trend

Current headcount: ~1.9K

Marketing Team

Marketing Team Size
75 (4% of company)
Median Career Experience
14 years
Median Tenure
1.8 years

Funding

Total Funding
$490M
Last Raise
$250M
Debt Financing, 7 days ago

Funding History

  • Mar 2026
    Debt Financing • $250M
  • Sep 2025
    Series Unknown
  • Mar 2018
    Series D • $125M

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