Responsibilities

• Lead and deliver a portfolio of high-profile marketing transformation and operational improvement projects.
• Manage two significant operating model projects in creative services and paid-for student recruitment advertising, and partner agency selection.
• Work closely with the Director of Marketing, senior marketing and brand colleagues, Heads of Faculty Marketing and Communications, and colleagues from the Professional Services.
• Lead discovery activities to understand current practices, bring together data, insight and stakeholder perspectives, and develop robust business cases and recommendations for future-state options.
• Support the implementation of agreed approaches, ensuring that change is well planned, clearly communicated and embedded effectively.
• Contribute to continuous improvement initiatives across marketing and brand operations.
• Strengthen the way we engage prospective students across different levels of study and global markets.
• Turn strategic ambitions into practical, deliverable plans.

Requirements

• You will be an accomplished project management professional with experience of leading complex projects involving multiple stakeholders, competing priorities and significant organisational change.
• Experience of marketing operations and an understanding of how external marketing, media and creative agencies work.
• Experience of procurement processes within higher education, an agency environment or another complex organisation will be particularly valuable.
• You will be confident developing business cases, analysing information and insight, and translating diverse stakeholder input into clear recommendations, briefs and delivery plans.
• Excellent written and verbal communication skills, with the ability to engage effectively with academic colleagues, professional services teams, external suppliers and senior stakeholders.
• Highly organised and detail-focused, you will be comfortable managing deadlines, tracking progress and navigating ambiguity.
• Motivated by the opportunity to improve services, strengthen collaboration and support UCL’s continued success in attracting talented students from around the world.

Preferred

• Experience of procurement processes within higher education, an agency environment or another complex organisation will be particularly valuable

Benefits

• 41 days’ holiday (27 days annual leave, 8 bank holidays, 6 closure days)
• Option to purchase 5 additional days’ annual leave
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme, season ticket loan, and immigration loan
• Relocation support for eligible posts
• On-site nursery and gym
• Enhanced maternity, paternity, and adoption pay
• Staff Support Service (employee assistance programme)
• Discounted medical insurance
• Full details: UCL Rewards and Benefits