Responsibilities

• This is an important role in how the organisation explains its work to the outside world. You will work closely with senior leaders, helping them prepare for media activity and making sure complex issues are communicated clearly and confidently.
• You will manage relationships with journalists and stakeholders, handle media enquiries, and spot opportunities to raise the organisation’s profile.
• Alongside this, you will create clear, accurate content across a range of channels, from briefings and reports to web and social media.
• The role also involves leading high-profile projects and events, often working independently and managing priorities across several areas.
• You will use insight and data to shape messages, support decision-making, and continually improve how communications are delivered.

Requirements

• an excellent communicator with sound judgement and a proactive approach.
• confidence building relationships, providing trusted advice and translating complex information into clear, engaging communications.
• ability to thrive in a fast-paced environment, balancing competing priorities while maintaining high standards
• ability to deliver positive outcomes, influence stakeholders and manage challenging or high-profile communications.

Preferred

• We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.

Benefits

• Civil Service Pension scheme
• 32.5 days annual leave (plus bank holidays on top)
• hybrid working, 40% office based
• flexible working
• access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
• comprehensive learning and development programme
• employee discount scheme across hundreds of retailers
• bicycle loan scheme
• season ticket loan
• gym membership subsidy