Responsibilities

• Developing and delivering Monzo's UK earned consumer communications strategy and roadmap, aligned to business priorities.
• Partnering across Product, Marketing, Business and other cross-functional teams to shape plans early, identify opportunities, understand the wider stakeholder landscape and manage reputational considerations from the outset.
• Leading communications around our products, data, customer insights and business priorities—creating earned stories through product launches, original insight, reactive opportunities and integrated campaigns.
• Developing creative communications ideas internally and with agency partners, recognising that the best ideas don't always need a major campaign, a large budget, an agency brief or a business-driven moment.
• Exercising strong editorial judgement and prioritising the work that will have the greatest impact.
• Building relationships with journalists, creators and emerging platforms, continually evolving how we reach audiences.
• Using data, AI and audience insight to uncover opportunities, improve the way we work and evolve our communications approach.
• Acting as a trusted advisor to our European Communications team, sharing expertise and helping shape consumer communications across our expansion markets.
• Contributing to the leadership and continuous improvement of the Communications team, helping raise the quality of work through open, constructive feedback and thoughtful challenge.

Requirements

• significant experience leading consumer communications or PR for a consumer-facing business.
• a track record of developing earned communications strategies that deliver measurable business outcomes.
• an excellent planner who can build long-term programmes while adapting confidently as priorities, timelines and business needs evolve.
• you combine strategic thinking with hands-on execution.
• you combine creativity with strong commercial and reputational judgement, considering the wider stakeholder landscape and the long-term impact of your work.
• you have excellent editorial judgement and know what makes people pay attention.
• you influence confidently across teams and seniority levels, building trusted relationships across the business.
• you’re curious about how AI, changing search behaviour, creators and new media are reshaping communications, and embrace new tools and technology to improve efficiency and effectiveness.
• you have exceptional written and verbal communication skills.

Benefits

• £98,600 - £108,000 ➕ Incentive Awards tied to your performance
• This role is based in our London office, with a hybrid working approach
• We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
• £1,000 learning budget each year to use on books, training courses and conferences.
• Plus lots more! Read our full list of benefits .