Responsibilities

• Delivering end-to-end, multi-channel campaigns that meet the client brief and expectations, suit the target audience and achieve agreed objectives and KPIs.
• Developing appropriate measurement frameworks, monitoring performance and reporting against clearly defined metrics, with the ability to interpret results and adapt activity to improve outcomes.
• Applying a strong understanding of student brand ambassador programmes to their planning, activation, management and evaluation.
• Working effectively with global teams and markets, including developing, adapting and deploying clear, practical toolkits that enable consistent campaign delivery across regions.
• Responding promptly and effectively to market requests, balancing local needs with global strategy, timelines, budgets and brand guidelines.
• Planning and organising client and internal conferences, regional summits and related meetings and events.
• Managing campaign budgets and ensuring the retention, profitability and growth of client accounts.
• Managing the work, performance and professional development of junior team members, ensuring Directors are aware of areas of improvement and success.
• Identifying opportunities to grow current client accounts and developing and converting new business opportunities with existing and prospective agency clients, including producing proposals and pitch responses to secure additional revenue.
• Managing finances accurately, ensuring client accounts meet profitability and growth targets and all client- and agency-specific financial reporting requirements.

Requirements

• A minimum of four years’ experience in a client services role, ideally within an experiential, event-based or social agency.
• Strong understanding of student brand ambassador programmes, ideally including their recruitment, training, activation and performance measurement.
• Experience working with global teams and multiple markets, including creating and deploying toolkits for consistent regional or local implementation.
• Strong understanding of campaign measurement and reporting metrics, with experience setting KPIs, analysing performance and turning results into clear recommendations.
• Experience responding to market requests and coordinating stakeholders across different regions, priorities and time zones.
• Experience organising conferences, regional summits and other multi-stakeholder meetings or events.
• Experience with multi-channel briefs, linking digital and physical activity to improve campaign performance and working on cross-agency projects.
• Experience managing and developing a team to achieve the best results.
• The ability to juggle multiple projects and clients in a fast-paced environment.
• Experience working with alcohol brands is preferred but not essential. Candidates must be comfortable working on alcohol-brand accounts and in alcohol-led environments, including licensed venues, events and activations.

Benefits

• - 24 days’ holiday per year
• - Work from Away week
• - Charity Day off
• - Pension scheme
• - Bonus scheme
• - Vitality Health
• - New business incentives scheme
• - Annual summer and Christmas parties
• - Team building and agency activities
• - Discounts with local and national brands and businesses