Responsibilities

• In this key role, you will oversee the Council's digital and corporate communication platforms, including the website, intranet, Viva Engage, Livewell, Your Say Southend, e-communications, digital screens, video content, and print and design services.
• You will be responsible for managing the Council's overall digital communications function, ensuring content is engaging, accessible, customer-focused and written in plain English.
• You will use insight, data and evaluation to monitor channel performance, identify opportunities for improvement and ensure a positive user experience across all platforms.
• As the Council's lead adviser on corporate communications channels, you will support and influence colleagues across the organisation, ensuring the most effective communication methods are used to engage residents, businesses, partners and staff.
• You will also oversee digital channel governance, monitor print and design expenditure, manage external contracts and promote best practice across the organisation.
• A significant part of the role will involve evaluating the effectiveness of communications activity, establishing evidence-based best practice and identifying innovative solutions that improve engagement, accessibility and value for money.
• You will lead the development, management and continuous improvement of the Council's core communications channels.

Requirements

• Significant experience managing websites, intranets and other digital communication platforms.
• Strong understanding of digital content management, user experience and accessibility principles.
• Experience using data, insight and evaluation to improve communication effectiveness.
• Excellent written and verbal communication skills, with the ability to produce clear and engaging content in plain English.
• Experience advising and influencing stakeholders at all levels, building positive and collaborative working relationships.
• The ability to manage competing priorities, projects and deadlines within a fast-paced environment.
• Experience overseeing external suppliers, contracts, print and design services would be highly beneficial.
• A passion for digital innovation and continuous improvement, with a customer-focused approach to service delivery.

Benefits

• 25 days annual leave, flexible working and excellent training and development opportunities.