Team: Projects

Level: Manager

Reports to: Head of Projects

Salary: £34,000-£38,000

Location: This role can be based in either our Manchester or Burscough office and includes hybrid working (three days in the office and two from home)

WHO we are…

The vision of House Digital and what we are all about.

House Digital is an award winning, prolific North Top 50 Digital Agency. We are a full-service digital marketing and training company, delivering strategic, innovative and results-driven solutions. We specialise in integrated, multi-channel campaigns and operate heavily in ecommerce. We have a scientific approach to digital marketing, with a huge emphasis on hypothesis testing and learning, to be better able to predict results for our clients. Our strategy is to reduce the risk of spending BIG on digital by making activity and results as predictable, controllable and as accurate as can be.

At House we think outside the box and take ownership of performance. We call ourselves the architects for our clients' extraordinary growth. We do this by thinking smarter, delivering quicker, and acting more commercially than the competition, and we do it through innovation, insightful action and long-term partnerships with brands. 

We are unlike the channel centric agencies that sell on hours and report on sessions and impressions. We know for extraordinary growth, that is both aggressive and sustainable, that we must strengthen internal teams, outsmart the competitor and strategise for the future digital landscape. 

WHY you’re here…

The core purpose of your job role.

As Project Manager, your role is to ensure the organised, on-time delivery of website and digital projects, by acting as the glue between clients, internal specialists, and outsourced providers. You are accountable for project planning, client communication, and maintaining momentum across deliverables.

You will work closely with account managers, designers, developers, and performance specialists to scope, schedule, and deliver projects that meet client expectations, stay within budget, and adhere to high-quality standards. Your success is measured not just in what’s delivered, but how well it’s delivered; on time, in scope, and stress-free for all involved.

WHAT you’re here to do…

The responsibilities, duties & tasks you are expected to deliver when performing your job role.

Project Planning & Delivery (60%)

• Define project scope, deliverables, timelines, budgets and responsibilities, ensuring alignment between client expectations and internal capacity.
• Build and maintain project plans using House Digital’s internal tools and time-tracking systems.
• Monitor progress across both internal and external teams, ensuring projects hit key milestones and deadlines.
• Manage scope creep and raise risks proactively, ensuring clarity and alignment with the original brief.
• Coordinate internal resources (Design, Content, SEO, Paid Advertising) and third-party partners for seamless execution.
• Oversee testing, QA and final project sign-off procedures.
• Maintain accurate project documentation, including schedules, meeting notes and budget tracking.

Client Communication & Management (20%)

• Act as the primary project contact for clients during delivery phases.
• Communicate timelines, blockers, decisions and milestones in a clear, calm and professional manner.
• Handle client queries, feedback, and challenges constructively, escalating internally when needed.
• Build trusted, collaborative relationships through reliability, honesty and proactive support.

Collaboration & Workflow (10%)

• Collaborate cross-functionally with Design, Content, SEO, Paid Advertising, and Development teams.
• Facilitate internal team standups or sprint planning meetings to ensure alignment.
• Lead retrospectives and post-project reviews to drive future improvements.
• Assign tasks and balance workloads, supporting the Head of Projects and Head of Operations with broader resource planning.

People & culture (10%)

• Uphold the House Digital values: being totally transparent, getting better every day, creating a family unit, and prioritising fun.
• Contribute to internal process improvements and training around project delivery.
• Support a culture of calm, quality-first project delivery, even when deadlines are tight.
• Contribute to team wellbeing by ensuring projects are scoped and managed with care.
• Ensure that timesheets are completed accurately and on time

In addition, you will be expected to undertake any other task, deemed to be reasonable and appropriate to this role, as directed by your line manager.

HOW you will deliver in the job role…

The knowledge and experience you are expected to apply when performing your job role.

• 2+ years’ experience managing website or digital projects, ideally within an agency environment.
• Proven ability to plan, deliver and close complex website builds and migration projects.
• Comfortable owning communication with clients, from briefing through to final sign-off.
• A solid understanding of how website projects move from brief through to launch (design, build, QA, go-live).
• Understanding of SEO fundamentals and how they intersect with website development.
• Competent in using project management tools and platforms (e.g., ClickUp, Asana, Trello, or similar).
• Strong attention to detail, time management and problem-solving mindset.

Delivery Mindset & Working Style

• Comfortable holding others accountable to deadlines.
• Highly organised with strong follow-up discipline.
• Able to maintain momentum across multiple concurrent projects.
• Proactive in chasing actions and removing blockers.
• Calm under pressure, with the ability to keep projects moving even when priorities shift.

The WAY you’re expected to behave and demonstrate the House Digital values…

The behaviours you will need to demonstrate when delivering the WHAT and applying the HOW.

GETTING BETTER EVERY DAY

• You consistently seek ways to improve project delivery and encourage others to do the same.
• You reflect on what's gone well (and what hasn't), and you implement improvements.
• You share learnings across the team and adopt a solutions-oriented approach to blockers.

BEING TOTALLY TRANSPARENT

• You proactively update stakeholders on timelines, risks and progress.
• You’re clear and honest about what’s possible and what’s not, especially under pressure.
• You avoid surprises through solid communication and early escalation of challenges.

CREATING A FAMILY UNIT

• You foster a team-first mentality and create safe, supportive working relationships.
• You help team members prioritise, communicate openly, and manage their workloads realistically.
• You care about team wellbeing and take ownership of the delivery environment you create.

PRIORITISING FUN

• You make even the most complex projects feel manageable and enjoyable.
• You bring positivity to team discussions, even when things are tough.
• You help create a culture where getting results and enjoying the process go hand-in-hand.

SUCCESS MEASURES…

The results you are expected to deliver and how your performance will be measured.

Project Delivery

• Projects completed on time, within budget and to agreed scope.
• Clear project documentation, visible progress, and strong stakeholder alignment.
• High-quality outputs with minimal client revisions or rework needed.

Client Satisfaction

• Positive client feedback regarding communication, delivery and confidence in outcomes.
• Strong relationships with repeat and retained clients.

Internal Collaboration

• Positive feedback from team members and Heads of Departments.
• Evidence of efficient resource coordination and smooth cross-team workflows.

Process & Culture Contribution

• Contribution to improved delivery processes and documentation.
• Living the House Digital values in project interactions and team culture.