• 💰 Salary: £65,000 to £70,000 DOE
• 🏡 Hybrid Working: 2+ days/week at Chester HQ
• 👥 Team: Product - working across Platform, AI, Engineering, Data Science, Design and Commercial teams
• 🧠 Culture: Innovative, collaborative, customer-focused and driven by continuous improvement

At Forge Holiday Group, we're home to leading brands including Sykes Holiday Cottages, Forest Holidays and Bachcare (New Zealand).

We’re looking for a Product Manager – Search Relevance & Ranking to own the strategy, roadmap and evolution of the search experiences that help millions of customers discover their perfect holiday.

This is a high-impact product role at the heart of our AI transformation - shaping how customers search, discover and connect with the right properties through smarter algorithms, semantic search and conversational experiences.

What You’ll Do

• ➡️ Own the product vision, strategy and roadmap for search relevance, ranking and discovery.
• ➡️ Evolve search experiences to improve guest experience and commercial outcomes.
• ➡️ Partner with Engineering and Data Science to build algorithmic, semantic and AI-powered search.
• ➡️ Balance relevance, personalisation, commercial goals and owner outcomes through product decisions.
• ➡️ Define success metrics across relevance, coverage, latency, conversion and customer satisfaction.
• ➡️ Lead experimentation and A/B testing to continuously improve search journeys.
• ➡️ Shape the future of AI-driven, conversational and agentic search experiences.
• ➡️ Align Product, Design, Technology, Data and Commercial teams to deliver measurable impact.
• ➡️ Translate complex technical concepts into clear decisions and stakeholder alignment.

What We’re Looking For

Essential:

• ✅ Extensive Product Management experience across discovery, delivery, prioritisation and outcomes.
• ✅ Proven ownership of search strategy within complex technical environments.
• ✅ Strong understanding of search technologies, including ranking algorithms, embeddings and learning-to-rank.
• ✅ Experience partnering with Engineering, Data Science and technical teams.
• ✅ Commercially focused, using KPIs, customer insights and experimentation to drive decisions.
• ✅ Excellent communication and stakeholder influencing skills.

Bonus points for:

• 🌟Travel, hospitality, ecommerce or fintech.
• 🌟AI-powered search, LLMs or conversational AI.

Forge Holiday Group Benefits

• 💸 Annual bonus scheme
• 🏖️ 33 days holiday (+ up to 5 extra with long service)
• 🌴 Option to purchase extra holiday days if you wish.
• 🎂 A day off for your birthday
• 🌱 Two paid volunteering days per year
• 👶 Enhanced Maternity & Paternity Leave (24 weeks maternity, 3 weeks paternity at 100% pay)
• 🏋️ On-site gym & Chester HQ parking
• 💻 Hybrid & flexible working
• 🧠 Health cash plan, wellbeing discounts, and 24/7 mental health support
• 🎓 Training & development pathways
• 🏡 Exclusive discounts on holiday stays for you, family, and friends
• 🌟 And more…

We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process?

👉 Ready to shape the future of holiday discovery? Join us and build the AI-powered search experiences that will help millions of guests find their perfect escape.