CRM Executive
WeDoCRM
UK (Remote)
In-houseFull-timeMid level2+ years exp.
4 days ago
PRADA In-Store CRM Manager, Bond Street
London, UK (On-site)
Salary Not AvailableMid LevelFull time
Posted 2 months ago
Top 1% of applicants do these two things.
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Job Summary
Own the in-store customer- CRM data integrity and actionability, coordinating between store teams, training sales staff, and launching CRM-driven activities that tie to events and VOCE feedback.
- CRM Operations: maintain data accuracy, build lists, and generate store-facing reports that drive local campaigns.
- Performance & Training: analyze KPIs, run in-store CRM trainings, and support action plans linked to event calendars and customer feedback.
Job Description
Responsibilities
- Maintain accurate customer data in store systems and validate data quality.
- Review SA performance and provide SM with an overview and strategy across KPIs (CRM KPIs, iPhone interaction results, CRM activity results).
- Launch and monitor new CRM system/function in store.
- Coordinate with local Retail team and communicate updates.
- System/function enhancements and generate/assist interpretation of reports in store.
- Manage customer lists and ensure strategized local marketing activities.
- Assist SM to setup in-store CRM action plans considering the event calendar and business environment.
- Conduct regular CRM training with the sales team.
- Support SM in VOCE Project activities focusing on store feedback collection and customer follow-up actions.
Requirements
- Proven experience in CRM, including a strong understanding of KPIs.
- Fluency in English.
- Proficient in Microsoft Office Suite, particularly Excel.
- Ability to work effectively within a team.
- Results-oriented with the ability to work independently towards objectives.
- Demonstrated training and coaching skills.
- Excellent communication and interpersonal skills.
Benefits
- Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics.
Prada Group
Pioneer of a dialogue with contemporary society across diverse cultural spheres and an influential leader in luxury fashion, Prada Group founds its identity on essential values such as creative independence, transformation, and sustainable development, offering its brands a shared vision to interpret and express their spirit. The Group owns some of the world’s most prestigious luxury brands, Prada, Miu Miu, Church's, Car Shoe, Versace, the historic Pasticceria Marchesi and Luna Rossa, and works constantly to enhance their value by increasing their visibility and appeal. The Group designs, manufactures and distributes ready-to-wear collections, leather goods and footwear in more than 70 countries through a network of 620 stores as well as e-commerce channels, selected e-tailers and department stores around the world. The Group, which also operates in the eyewear and beauty sector through licensing agreements, has 25 owned factories and 15,529 employees (at June 30, 2025, excluding Versace).Prada S.p.A. is listed on the Hong Kong Stock Exchange as 1913.
