Responsibilities

• Support weekly and monthly CRM KPI tracking
• Assist in creating dashboards and performance summaries for Retail teams
• Contribute to campaign analysis (e.g. open rates, conversion rates) and highlight key insights
• Help organise personalised CRM campaigns (targeting, content, deployment)
• Assist in preparing Clienteling toolkits for store teams
• Support the CRM Manager in monitoring and coordinating initiatives such as Retail Events, Gifting, In-Store animations, etc.
• Consolidate boutique feedback and contribute to sharing best practices across the network
• Assist in the implementation of client experiences: help identify appropriate client targeting and support supplier coordination, gifting management, and logistics
• Help manage invoice follow-up and supplier communication
• Assist the CRM Manager in creating supplier profiles in internal tools

Requirements

• Smart and proactive mindset, with the ability to adapt quickly to a fast-paced environment
• Strong organisational and analytical skills
• Ability to provide tangible support from day one
• Excellent verbal and written communication skills
• Proficiency in Microsoft Excel and PowerPoint; familiarity with CRM tools is a plus
• Ability to manage multiple tasks and prioritise effectively
• Collaborative attitude and willingness to learn
• Fluency in English
• Please note this internship is not linked to university course credit.
• joining our London Head Office team full-time from September/October for 6–12 months

Preferred

• familiarity with CRM tools is a plus