Omnichannel Growth Lead at John Lewis Partnership | London, UK | £77K/yr – £123K/yr

Omnichannel Growth Lead

London, UK (Hybrid)

£77K/yr – £123K/yrSenior Level7+ years expOther

Posted 3 weeks ago

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Job Summary

Own the long range digital growth agenda in a major omnichannel retail context, turning strategy into measurable impact with cross functional buy in and MVP cycles.

Growth ownership: 3–5 year strategy across conversion, CLV, marketplaces, and category expansion.
Incubation and MVPs: internal venture lead for scoping success metrics and scaling of new digital propositions and AI experiences.
Executive storytelling: ExCo ready narratives that simplify complex choices and frame ROI for cross functional leaders.

Job Description

Responsibilities - Define the 3–5 year digital and omnichannel growth strategy for JohnLewis.com, mapping out "where to play / how to win" frameworks across conversion, customer lifetime value, marketplaces, and category expansion. - Identify and prioritise large incremental growth opportunities by analysing macro retail trends, performance data (revenue, profit, traffic, AOV), and structural shifts like AI-driven discovery and social commerce. - Build robust business cases and commercial frameworks with clear ROI, payback, and risk assessments, partnering closely with Finance to align growth levers to planning cycles and targets. - Lead high-impact strategic programmes and incubation , acting as an internal “venture lead” to define MVPs, success metrics, and scaling plans for new digital propositions and AI-driven customer experiences. - Produce ExCo-ready narratives and strategic choices that simplify complex ideas into clear decisions, framing trade-offs and risks with clarity for executive leadership. - Drive cross-functional collaboration across Digital Trading, Commercial, Customer/CRM, Product & Technology, Supply Chain, and Retail teams to ensure growth strategies successfully translate into delivery roadmaps. - Lead and develop a high-performing team , managing 2 direct reports (Partnership Level 5) to support the broader digital and omnichannel delivery objectives.

John Lewis Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focussed on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.As Partners, we make all the difference, and we all own it. Visit www.jlpjobs.com directly to view our current opportunities.

London, England, GBR

36K employees (1,997 in marketing)

www.jlpjobs.com