Responsibilities

• Strategy & Insight: Translating the Clubcard strategy and business priorities into clear, customer-focused communication strategies that drive engagement, loyalty and value perception.
• Using customer, behavioural and commercial insights to identify opportunities to improve the effectiveness, relevance and efficiency of Clubcard communications.
• Developing insight-led communication plans that influence customer behaviour and deliver against Clubcard objectives.
• Staying ahead of customer trends, communication best practices and competitor activity to continuously enhance the Clubcard communications approach.
• Communication & Delivery: Leading the communication strategy for Clubcard, ensuring customers understand and engage with the value, rewards and benefits available through the scheme.
• Partnering with the Clubcard team to identify and prioritise the most important customer messages and translating them into compelling, customer-centric communications.
• Driving the end-to-end delivery of integrated campaigns and communications across UK Marketing, ensuring a consistent and seamless customer experience.
• Championing personalisation and the effective use of data to deliver relevant, impactful communications at scale.
• Collaboration: Building strong relationships across Clubcard, Technology, Customer, Data, CRM and Channel teams to align business priorities with customer communications.
• Connecting capabilities, technology and channels across the customer journey to create seamless experiences that make it easy for customers to engage with Clubcard.

Requirements

• Translating business objectives into customer-focused communication strategies and plans.
• Leading proposition development and communications strategy for Clubcard.
• Delivering integrated, multi-channel marketing campaigns that drive engagement and loyalty.
• Using customer and commercial data to optimise communications and improve performance.
• Managing agency partners, budgets and campaign delivery effectively.
• Enhancing customer journeys through personalisation and CRM best practices.
• Building strong stakeholder relationships and collaborating across teams to achieve business goals.
• Managing marketing channels to deliver relevant and impactful customer communications.
• Applying strong marketing planning, campaign management and retail operations expertise.
• Demonstrating excellent communication, influencing, presentation skills and attention to detail.

Benefits

• We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
• Annual bonus scheme of up to 20% of base salary.
• Holiday starting at 25 days plus a personal day (plus Bank holidays).
• Private medical insurance.
• 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.